Customer Service Training

Effective customer service training is critical to your organization’s success. Without your customers, you wouldn’t be in business.

Whether an employee works directly with customers, produces the products you sell, or provides support for those who perform these essential functions, the ultimate goal for everyone is to help keep customers – whether internal or external — satisfied and coming back for more. Without customer service training, you are undermining your organization’s chances to grow and prosper.

Sales Customer Service Training

Employee customer service training activities can also provide both theoretical and practical learning for your workers. For instance, sales customer service training can provide courses for employees to take for telephone interactions, such as how they can build rapport with customers, and how to handle problems and stress effectively, etc. At the end of each course, you can test their knowledge by having them go through mock calls that specifically target the knowledge they’ve gained. This will help you know in which areas your employees’ customer service is already adequate, and which areas need more work.

Call Center Customer Service Training

All aspects of phone customer service training are very important to any call center, whether it be sales or customer service. When it comes to providing excellent customer service, it is the agent who is depended on. Without effective training customer service training, chances are the quality of service a customer receives will be deficient. You probably know from your own experience when a call center has provided excellent customer service training, and when a call center has provided mediocre training.

Customer Service Training Tips

Whether you present a customer service training workshop or meet with employees one-on-one, here are some important customer service training tips to pass along:

  • Listen closely to what the customer is saying. Customers will usually define their own needs if you just take the time to listen.
  • Once the customer’s needs are clear, repeat the customer’s stated need to make sure that you’ve understood correctly.
  • Next, inquire if the customer needs anything else at this time. And the final step is to present the product or service that best meets the customer’s needs.
  • Whenever possible, you should try to deliver more than you promised. The rule of thumb here is to under-promise and over-deliver.

TrainingToday Offers Customer Service Training

TrainingToday offers a Customer Service Training Library featuring more than 20 customer service training courses, including:

  • Customer Service Skills Training
  • Identifying Customer Needs Training
  • Turn Satisfied Customers into Repeat Customers Training
  • Handling Customer Complaints Training
  • Listening To Customers Training
  • Customer Service Phone Training – Phone Skills
  • Customer Service – How to Promote Among Staff Training

Related Training Courses

Making Customers Feel Special

Everyone likes to feel special. People like to feel that others value them and think they are important. But making customers feel special involves more than just professional, courteous service. As important as that is, it’s just not enough to really connect with customers and make them feel like we make that extra effort just for them, because they really are very important to us. When customers get that feeling from doing business with us, they want to come back and deal with us again so that

Handling Customer Complaints

Effective customer complaint handling is one of the most important aspects of providing excellent customer service. Customers who complain are offering the organization a chance to identify and resolve problems, demonstrate excellent service, and keep loyal customers. The objective of this online customer service training course is to help employees handle customer complaints and difficult customers successfully. At the end of this training course trainees will be able to view customer complaint

The Power of Listening

Listening effectively to customers plays a powerful role in successful customer service and customer retention. The objective of this online customer service training course is to give customer service and call center representatives the basic skills they need to become good listeners.

Identifying Customer Needs

Providing superior customer service means meeting customers’ needs by providing them with the products and services they want or by providing effective solutions to their problems. In order to do that, customer service, customer care, and call center representatives must be able to accurately and completely identify customers’ needs. The objective of this online customer service training course is help trainees identify and meet customers’ needs, an important step in creating loyal customers. At

Customer Service—How to Promote Among Staff Training

To exist, every business needs customers. To thrive, businesses need repeat and loyal customers. This means that all supervisors and employees must be able to provide excellent customer care to external customers and to the people within the organization who provide service to customers. The objective of this online customer service training course is to prepare supervisors to train and encourage their employees to provide the highest level of service to all customers.

How to Maintain Customer Loyalty

To be successful and profitable, any business must keep satisfying their customers so that they keep coming back to do business. Loyal customers are the core of every business. The objective of this online customer loyalty and retention training course is to help customer service representatives understand the importance of customer loyalty and discover ways that they can promote it.

Related Training Libraries

Customer Service

In today’s competitive environment, it is more important than ever to create a strong service culture supported by skills to build loyal relationships with your customers and a better working environment for your employees. This library will train employees on challenging situations, communication skills, customer communications, relationship management, maintaining a good attitude, general workplace skills,. . .

Hospitality

TrainingToday’s Hospitality Library provides employers in the Lodging, Food Service, and Tourism industries with a complete suite of training course for employees at all levels of guest services. From restaurant server basics to cash-handling essentials, alcohol rules to laundry room safety, we’ve got the quick and easy courses you need to keep customers coming back. . .