E-Mail Best Practices for All Employees

Course Description:

Today we’re going to talk about e-mail best practices. We use e-mail all the time. But do we really use it as efficiently and as effectively as we could? Maybe not. The purpose of this session is to provide you with a lot of useful information about sending and receiving e-mail that you can use to make the most of this important form of business communication.

Why “E-Mail Best Practices for All Employees” Matters:

E-mails are an efficient, effective, and professional means of communicating with either a single person or a group of people.

Corporate e-mail traffic is increasing by nearly 50% a year according to some estimates.

Experts estimate that the average employee sends and/or receives more than 50 e-mails a day. For many users, that number is much higher. This adds up to a lot of time every workday devoted to writing and reading e-mail.

Poor management of e-mail can be costly to the employer—valuable time can be wasted searching for information; time spent reading and deleting nonessential messages can also be a time waster; other related activities cost 12 percent of corporate payrolls every year.

In a recent study, 56% of employees surveyed complained of mental fatigue from handling and receiving nonessential e-mails in the workplace.

Key Points:

• At the completion of this session, you should be able to
  Understand our e-mail policy
  Manage e-mail volume and storage effectively
  Present a professional image in e-mail
  Produce clear, concise messages
  Reply efficiently to incoming mail