The main objective of this session is to help you learn about telephone etiquette. By the time the session is over, you should be able to understand why telephone etiquette is important in your job; project a professional image on the phone when you make and receive calls; handle holds, transfers, and voice mail effectively; deal properly with difficult callers; and conclude calls successfully.
Why “Telephone Etiquette” Matters:
How you communicate on the phone reflects on your professional image, and that reflects on the image of your organization. Telephone etiquette facilitates communication and ensures that information flows smoothly and accurately.
- Using proper etiquette is essential when you do business on the telephone.
- How you conduct telephone communications is a reflection of your professionalism and competence.
- Correct telephone etiquette also reflects well on the organization.
- Whether making or receiving business calls, always use proper telephone etiquette.