Communicating Effectively at Work

Course Titles and Descriptions

Business Writing for Supervisors and Managers

The main objective of this training session is to provide information that can help you improve your writing skills. Duration: 23 minutes.

Business Writing Skills for Employees

The ability to write effectively is a skill every employee should possess. Even if they are called on to write only the occasional e-mail message, being able to express ideas clearly, accurately, and professionally in writing is an important job skill. More important, if employees communicate with customers in writing, what they write—and how they write—is a reflection not only of their own professionalism but also of the employer and its products or services. This online business writing training course covers important writing techniques that can help employees make the most of their business communications. At the end of this training course, trainees will be able to identify the characteristics of good business writing, use words for maximum impact, develop efficient sentences and paragraphs, and write more effective business communications.

Communicating Effectively in Emergencies

The main objective of this training session is to help you communicate effectively with employees about workplace emergencies. By the time the session is over, you should be able to communicate effectively before an emergency; communicate effectively during an emergency; and communicate effectively after an emergency. The first part of the session will address communication before emergencies to prepare employees to respond effectively in an actual emergency. The second part will cover communication during and after an emergency.

Communicating in a Global Workplace

The main objective of this session is to help you communicate more effectively in the global workplace. By the time the session is over, you should be able to identify differences among people in the global workplace; be respectful and tolerant, and avoid stereotyping; understand requirements for effective communication; recognize how cultural context and other cultural issues affect communication in a global workplace; deal effectively with communication problems; and communicate successfully with everyone. Duration: 37 minutes.

Communicating Up: How to Talk to High-Level Management

The main objective of this session is to help you communicate effectively with your boss and senior management. By the time the session is over, you should be able to:

  • Communicate effectively with management so that your needs, views, and concerns are heard;
  • Identify the needs and goals of your boss and senior management;
  • Provide management with the information and advice it needs to make good decisions and solve problems;
  • Plan your communications so that they are timely and well received; and
  • Position yourself as a partner with your boss and senior management.

Communication Between All Ages in the Workplace

The main objective of this session is to help you communicate better with all generations in your workplace. By the time it’s over, you’ll understand what makes your fellow employees “tick” and be able to identify some of their characteristics; understand and respect your cross-generational coworkers; recognize some bad habits that could be creating conflict; enhance your communication skills on the job; and become familiar with some techniques to help you communicate better.

Communication Skills for Employees

The objective of this training session is to teach you the basics of effective communication in the workplace. At the end of the training session, you will be able to identify the benefits of effective communication; recognize obstacles to effective communication; enhance your communication skill; and communicate more effectively on the job.

Communication Through Social Media

The main objective of this session is to give you an overview of corporate use of social media in business communications. By the time the session is over, you should be able to understand how your use of social media both at and outside of work can reflect on the company; recognize effective use of social media in corporate communications; see that actions taken in the workplace, even with personal electronic equipment, are covered by
workplace rules; understand that even personal social networking sites can affect the company and your employment; know your rights with respect to personal electronic equipment and social networking accounts; and see and understand how your company is using social media to further business goals.

E-Mail Best Practices for All Employees

The objective of this online employment training course is help trainees make the most efficient use of electronic correspondence. At the end of this training session trainees will be able to understand our e-mail policy, manage e-mail volume and storage effectively, present a professional image in e-mail, produce clear, concise messages, and reply efficiently to incoming mail.

Effective Meetings for Employees

This training session helps employees identify the purpose of workplace meetings, understand essential requirements for making them more effective, prepare successfully for meetings, participate actively and constructively, and lead meetings to achieve the best results.

Mastering Your Presentation Skills: How to Speak in Front of People

The main objective of this session is to learn presentation skills and conquer the task of speaking in front of people. By the time this session is over, you will be able to deal with public speaking stress, prepare and deliver a presentation, and give your audience valuable information.

Negotiating Skills for All Employees

This session will focus on negotiation skills. Everyone should be a good negotiator. Being able to negotiate effectively helps you reach agreements, achieve objectives, get along better with people, and ultimately be more productive and successful on the job. Learn more by participating in this online training session about negotiating skills for all employees.

Telephone Etiquette

The main objective of this session is to help you learn about telephone etiquette. By the time the session is over, you should be able to understand why telephone etiquette is important in your job; project a professional image on the phone when you make and receive calls; handle holds, transfers, and voice mail effectively; deal properly with difficult callers; and conclude calls successfully.

The Art of Listening for Enhanced Communication

The main objective of this session is to help you improve your listening skills. By the time the session is over, you should be able to understand the importance of listening; improve listening skills; use skills to listen more effectively on the job; and become more successful as a result of all you learn from listening.

Top-Down Communication for Supervisors

The main objective of this session is to help you communicate more effectively when you are giving direction and inspiring subordinates to deliver top performance. By the time this session is over, you will be able to understand the role top-down communication plays in effective supervision; identify strategies for improving top-down communication; and communicate successfully with employees in all work situations.