Customer Service

In today’s competitive environment, it is more important than ever to create a strong service culture supported by skills to build loyal relationships with your customers and a better working environment for your employees. This library will train employees on challenging situations, communication skills, customer communications, relationship management, maintaining a good attitude, general workplace skills, and supervising customer care staff.

View a printable list of this library's courses and descriptions

Business Writing Skills for Employees

Coaching for Superior Employee Performance: Techniques for Supervisors

Communication Skills for Employees

Conflict Resolution for Employees

Connect With Customers

Customer Service Skills—How We Can All Improve

Customer Service—How to Promote Among Staff Training

E-Mail Best Practices for All Employees

Handling Customer Complaints

How to Maintain Customer Loyalty

How to Manage Time Wisely: A Guide for Employees

Identifying Customer Needs

Maintaining a Positive Attitude

Making Customers Feel Special

Motivating Employees: Tips and Tactics for Supervisors

Phone Skills

Problem Solving for Employees

Stress Management

Stress Management (Multimedia)

Teambuilding for All Employees

The Power of Listening

Time Management Skills for Employees

Turning Satisfied Customers into Repeat Customers