Hospitality

Course Titles and Descriptions

Avoiding Back Injuries

Back injuries are among the most common workplace injuries that cause lost days away from work. No matter what job you perform, you can injure your back on the job. Fortunately, there are a number of steps you can take to avoid back injuries and the lifetime of pain and medical bills that can come with them. In this training session, you’ll learn what risk factors and hazards expose you to back injuries and what you can do to help keep your back healthy and pain-free.

Avoiding Back Injuries—Spanish

Back injuries are among the most common workplace injuries that cause lost days away from work. No matter what job you perform, you can injure your back on the job. Fortunately, there are a number of steps you can take to avoid back injuries and the lifetime of pain and medical bills that can come with them. In this training session, you’ll learn what risk factors and hazards expose you to back injuries and what you can do to help keep your back healthy and pain-free.

Avoiding Exposure to Bloodborne Pathogens

This session discusses how you might be exposed to bloodborne pathogens (BBP) and infectious diseases, how you can protect yourself from exposure, and how to clean up and properly dispose of blood or bodily fluids. Employees most likely to be exposed include first-aid responders, janitorial and maintenance personnel, and workers assigned to clean up after an industrial accident. Even if your job does not normally expose you to blood or bodily fluids, this session is helpful to raise your awareness of bloodborne pathogens, to understand why you should not come in contact with them, and to understand that it is important to report spills of blood or bodily fluids so that they can be cleaned up safely.

Avoiding Exposure to Bloodborne Pathogens (Spanish)

This session discusses how you might be exposed to bloodborne pathogens (BBP) and infectious diseases, how you can protect yourself from exposure, and how to clean up and properly dispose of blood or bodily fluids. Employees most likely to be exposed include first-aid responders, janitorial and maintenance personnel, and workers assigned to clean up after an industrial accident. Even if your job does not normally expose you to blood or bodily fluids, this session is helpful to raise your awareness of bloodborne pathogens, to understand why you should not come in contact with them, and to understand that it is important to report spills of blood or bodily fluids so that they can be cleaned up safely.

Customer Service Skills—How We Can All Improve

Without our customers, we wouldn’t be in business, and none of us would have jobs. That’s why it is important for every employee in every department of every workplace to develop a customer-oriented focus and always provide excellent service. The main objective of this online customer service training course is to teach employees ways to improve the service they provide to customers. By the time this course is over, employees should be able to recognize that we all have customers and share responsibility for customer satisfaction, understand what customers expect from them, handle customers’ problems effectively, and help improve overall customer satisfaction.

Diversity for All Employees

Diversity in the workplace means having a group of employees with a wide range of different backgrounds in terms of race, age, gender, and other characteristics. This online diversity training course will teach employees to support diversity in the organization. At the end of the training session, you will be able to identify how we are diverse, understand the challenges and opportunities of workplace diversity, help avoid discrimination, and follow company policy.

Diversity for All Employees (Spanish)

This training presentation will explain how you can support diversity in our organization. At the end of the training session, you will be able to identify how we are diverse, understand the challenges and opportunities of workplace diversity, help avoid discrimination, and follow company policy.

Emergency Action and Fire Prevention (Multimedia)

This online safety training course will teach employees to understand workplace hazards that lead to an emergency and how to respond quickly and efficiently to an emergency situation. Also covered in this training course is how to evacuate an area in an emergency, protect others from fire and other hazards, prevent fires, and respond to fires and spills while at work.

Emergency Action and Fire Prevention—Spanish

This online safety training course will teach Spanish-speaking employees to understand workplace hazards that lead to an emergency and how to respond quickly and efficiently to an emergency situation. Also covered in this training course are how to evacuate an area in an emergency, protect others from fire and other hazards, prevent fires, and respond to fires and spills while at work.

Event Planning Basics

The main objective of this session is to provide you with information that will help you successfully plan events. By the time the session is over, you will be able to identify basic elements in the planning process; employ effective planning strategies; overcome problems; and plan successful events.

Front Desk Operations

The main objective of this session is to help you maintain high-quality front desk operations. By the time the session is over, you will be able to interact efficiently and effectively with guests; provide the highest quality service; handle all your duties professionally and successfully; resolve any problems or complaints quickly and cordially; and encourage guest satisfaction and loyalty.

Guest Management

The main objective of this session is to help you improve your guest management skills. By the time the session is over, you will be able to understand the importance of guest management; identify requirements for effective guest management; integrate guest management responsibilities into your job; and assist the organization in managing guests well to ensure satisfaction and loyalty.

Handling Customer Complaints

Effective customer complaint handling is one of the most important aspects of providing excellent customer service. Customers who complain are offering the organization a chance to identify and resolve problems, demonstrate excellent service, and keep loyal customers. The objective of this online customer service training course is to help employees handle customer complaints and difficult customers successfully. At the end of this training course, trainees will be able to view customer complaints as opportunities, identify problems that prompt complaints, handle complaints effectively, and satisfy customers who complain.

Handling Money

The main objective of this session is to help you handle money correctly on the job. By the time the session is over, you will be able to understand why handling money properly is important, avoid money-handling errors, follow money-handling procedures, and handle money skillfully on the job.

Housekeeper Safety

The main objective of this session is to make you more aware of workplace hazards and to suggest simple ways you can prevent accidents and injuries. By the time this session is over, you should be able to recognize workplace hazards, identify the precautions you need to take, and prevent accidents and injuries on the job.

Housekeeper Safety (Spanish)

The main objective of this session is to make you more aware of workplace hazards and to suggest simple ways you can prevent accidents and injuries. By the time this session is over, you should be able to recognize workplace hazards, identify the precautions you need to take, and prevent accidents and injuries on the job.

How to Be a Great Restaurant Server

The main objective of this session is to help you become a truly great restaurant server. By the time the session is over, you will be able to understand what diners expect from you, welcome diners and take orders properly, serve meals correctly, monitor tables effectively, handle problems and complaints satisfactorily, and conclude meals successfully.

Kitchen Safety

The main objective of this session is to review kitchen safety rules and procedures designed to keep you safe on the job. By the time this session is over, you will be able to identify kitchen hazards, follow safe work practices to prevent accidents, prevent food-borne illness, act effectively in an emergency, and apply appropriate first aid for kitchen injuries.

Laundry Safety

Laundry operations present staff with a variety of potential hazards. The main objective of this session is to make sure you understand them and the precautions you must take to keep safe and healthy. By the time this session is over, you will be able to identify laundry hazards; prevent exposure to infectious materials; avoid musculoskeletal disorders (MSDs); prevent heat stress; take precautions against slips, trips, and falls; and avoid harmful exposures to other safety and health hazards.

Laundry Safety (Spanish)

The main objective of this session is to make you more aware of workplace hazards and to suggest simple ways you can prevent accidents and injuries. By the time this session is over, you should be able to recognize workplace hazards, identify the precautions you must take, and prevent accidents and injuries on the job.

Personal Hygiene and Good Grooming

The main objective of this session is to emphasize the importance of personal hygiene and good grooming on the job. By the time this session is over, you will be able to understand the importance of personal hygiene and good grooming on the job; identify necessary personal hygiene habits; identify good grooming habits; and present a positive, professional image at work.

Preventing Sexual Harassment: A Guide for Employees

Sexual harassment is a form of illegal discrimination under federal and state civil rights laws. Not only can it lead to lawsuits and penalties; it can damage workplace morale, creating an unproductive, unpleasant, and sometimes even hostile working environment.  Your employees need to know that sexual harassment violates your workplace policies and won’t be tolerated. This course will help employees recognize, respond to, and prevent sexual harassment in the workplace.  Duration: 25 minutes.

 

Serving Alcohol Responsibly

The main objective of this session is to help you serve alcohol responsibly under any circumstances. By the time the session is over, you will be able to understand why serving alcohol responsibly is so important; identify the effects of alcohol consumption; recognize intoxication when you see it; identify factors that affect intoxication; prevent intoxication and underage drinking; refuse service successfully; and document and report incidents involving intoxication and refusal of service.

Sexual Harassment Prevention for Workers in Restaurants and Bars

Sexual harassment can disrupt the workplace and cause lasting problems for everyone involved. The pressures and pace in the hospitality industry often lead to great camaraderie amongst staff. But the flip side to that is an informality that allows inappropriate behavior to go unchecked. When you add the element of dealing with customers—some who have been drinking—to the mix, there is great potential for inappropriate behavior, which could lead to employer liability. By the end of this course, supervisors and employees should be able to identify ways in which the unique employment setting found in restaurant and bars leads to unique challenges as well as recognize, prevent, and respond to sexual harassment and other inappropriate behavior when it does happen.

Sexual Harassment—What Employees Need to Know

This online sexual harassment training course will teach employees about sexual harassment in the hope that awareness will help lead to the prevention of such harassment. By the end of this session, employees will have learned to be able to recognize sexual harassment; differentiate between the two main kinds of harassment; understand and follow company policy; report incidents; cooperate in investigations; and help promote and maintain a comfortable, productive working environment.

Sexual Harassment—What Employees Need to Know (Spanish)

Al terminar esta sesión de capacitación, usted podrá reconocer un acoso sexual, diferenciar entre dos clases principales de acoso, comprender y seguir la política del lugar de trabajo, denunciar incidentes y colaborar en las investigaciones y ayudar a fomentar y mantener un clima de trabajo confortable y productivo.

Violence in the Workplace: How to Prevent and Defuse for Supervisors

This online violence in the workplace training course will help managers and supervisors identify the causes of workplace violence, spot the signs of potential violence, follow required security procedures, respond effectively to violent acts, and recognize and respond to terrorist threats.

Workplace Security for Employees

Today, we’re going to talk about measures and actions to protect yourself, coworkers, and the workplace from unintentional and natural threats, as well as from intentional harm from others such as theft, violence, or willful damage-measures that will make the workplace safer and more secure.