Leadership for Managers and Supervisors

Course Titles and Descriptions

Business Writing for Supervisors and Managers

The ability to write effectively is a skill every supervisor and manager needs to possess. Being able to express yourself clearly, accurately, and professionally in writing has a direct impact on your success.
Today’s training session is designed to review important writing techniques that can help you make the most of all your business communications.

Change Management for Supervisors

Today, we’re going to talk about dealing with the challenge of change—something that no organization or supervisor can avoid. Organizations that do not embrace and manage change in the 21st century’s global economy cannot remain competitive. Most employees, however, are somewhat uncomfortable with change. Change brings uncertainty. The future is out of their control. Change involves a loss of the comfortable and the familiar, and it requires that an effort be made—sometimes a considerable effort—to learn and adjust to a new way of doing things. That’s why you need to understand how you can manage it successfully.

Coaching for Superior Employee Performance: Techniques for Supervisors

In this course, we will learn some effective techniques you can use every day to coach your employees to higher levels of performance, which means greater success for you, your employees, and your department.

Communicating Up: How to Talk to High-Level Management

The main objective of this session is to help you communicate effectively with your boss and senior management.

Conflict Resolution and Consensus Building

This course focuses on resolving workplace conflicts. When you know how to resolve workplace conflicts effectively, you can save time and turn potentially destructive situations into positive, productive opportunities for growth and development within your work group. Additionally, when you know how to build consensus among employees, you can enhance motivation and cooperation as well as create an atmosphere in which agreement generally prevails over conflict.

Conflict Resolution for Supervisors

This course focuses on resolving workplace conflicts. When you know how to resolve workplace conflicts effectively, you can save time and turn potentially destructive situations into positive, productive opportunities for growth and development within your work group. Additionally, when you know how to build consensus among employees, you can enhance motivation and cooperation as well as create an atmosphere in which agreement generally prevails over conflict.

Delegation

When done well, delegation not only helps managers use their time and skills more effectively but also allows their subordinates to grow and develop. An important role for managers is keeping their team engaged and providing the right level of work to the right people. Delegation can provide challenging assignments that keep people motivated and allow them to be more creative in their work. This will increase job satisfaction and possibly retention. The main objective of this session is to learn a delegation model and the steps needed to delegate well.

Effective Meetings: How-to for Supervisors

This session is important because too many meetings turn out to be time-consuming distractions from your other important work. Poorly planned and conducted meetings often serve little purpose and waste valuable resources. Just consider the cost of a meeting involving 10 people that runs for half an hour. That adds up to 5 hours worth of salaries and time taken away from other productive work.

Emotional Intelligence

While having the right background, knowledge, and professional skill is critical for your career, having high emotional intelligence (EQ) will make you even more productive, motivated, and at peace in the workplace. While some people have a naturally high EQ, this is a skill that can be developed with practice. The main objective of this session is to help you practice EQ techniques to better regulate your emotions and develop stronger relationships with your colleagues and network. 

Employee Engagement

For many workers, the workplace is not just a place to get a paycheck but also a place where they can bring their full selves to work. Employee engagement is a key measure of corporate culture and indicates how involved and committed employees are to their work, work team, and the workplace. Engaged employees are critical for a successful business and result in higher profits, more sales, lower turnover, and impact a myriad of critical indicators. While many companies have surveys and programs to address employee engagement, the manager has a major impact on employee engagement levels. In this course, we will learn how to diagnose and engage employees so they can become more committed to their work and will be less likely to leave.

Encouraging Employee Input

Organizations grow and prosper when they encourage-and act upon-employee input. Your employees-the people who make the products, serve the customers, and perform all those essential functions-often have valuable insights into ways to save money, improve our operations, and enhance our competitive advantage. Today, we’ll focus on ways to tap into this rich source of ideas for improvement.

Giving and Receiving Feedback

This course teaches how to give feedback properly so as not to feel awkward or make people feel uncomfortable when it’s received.

Handling Employee Complaints

The main objective of this session is to help you handle employee complaints successfully so that you and your employees can get past the problems that lead to complaints and get on with your work. By the time this session is over, you should be able to acknowledge employee complaints promptly and effectively, investigate complaints thoroughly and make fair decisions, decide when help is required to resolve a complaint, and avoid pitfalls that could cause complaints to escalate into larger problems.

How to Manage Challenging Employees

Supervising other people is never easy, but some employees make it particularly difficult. Challenging employees can try a manager’s patience and drain a lot of time and energy. To turn things around takes skillful management and patience. The main objective of this online employment training course is to teach supervisors and managers how to manage challenging employees more effectively. By the time the course is over, you should be able to identify challenges associated with supervising difficult employees, manage your own feelings effectively, create a positive work environment for all, and respond positively to challenging employees and treat them fairly.

Leadership Skills: What New Managers and Supervisors Need to Know

Leadership is an essential skill for all supervisors and managers, especially if you are new to the job. Truly successful supervisors and managers don’t “boss” their employees; they lead them. It’s through effective leadership that employees are motivated to perform at their best. The main objective of this session is to equip you with a model on how to be an effective leader and provide you with the information you need to develop first-class leadership skills so people will want to follow your lead.

Leading Innovative Teams

When we hear the word “innovation,” what do we think of? Excitement, fear, unknown possibilities? Innovation certainly means change and often challenging the status quo. For many, this is extremely difficult to do. The usual ways of doing things can be quite comfortable and may have even contributed to current success. Many companies choose to augment existing products and processes rather than create something new. In this course, we will examine cutting-edge, innovative techniques used in some of the most successful companies in the world. The main objective of this session is to help you discover these practices to help you and your company succeed.

Motivating Employees: Tips and Tactics for Supervisors

This course focuses on motivating employees to perform at their best. There’s a lot more to motivating employees than just the occasional pat on the back. Successful motivation is a daily activity that requires the use of a combination of techniques and a variety of motivators.

Negotiation Skills for Supervisors

Negotiation is something everybody is familiar with. It’s something you use all the time in your work as well as in your personal life. For example, you negotiate with your boss so that you can hire an additional employee. You negotiate with other supervisors to coordinate the operation of your departments and work groups. You negotiate many issues with your employees from performance goals to vacation schedules. You negotiate salaries with job candidates. And after work, you go home and negotiate with your spouse over this and that and with your kids over chores and probably just about everything else. The fact is that whether you’re aware of it or not, you spend a significant part of your day negotiating. That’s why good negotiation skills are so important.

New Supervisors’ Guide to Effective Supervision

You’ve been promoted to supervisor. It’s a big job with important responsibilities. Today we’re going to talk about how you can meet those responsibilities successfully and excel as a supervisor. We’ll focus on 14 key areas in which all new supervisors must become fully competent in order to perform their jobs well and prepare for advancement.

Performance Goals: How Goals Help Supervisors Manage Employees More Effectively

This course focuses on the importance of setting goals to guide and develop employee performance. We’ll examine the criteria for effective performance goals and cover the steps in the goal-setting and review process.

Planning and Organizing Skills for Supervisors

Planning and organizing are two of the key functions performed by any manager or supervisor. That makes good planning and organizing skills an extremely important asset. During this training session, you’ll learn about how you can become better organized so that you can become more efficient and stop wasting valuable time. You’ll also learn how to develop better plans so that you can achieve goals and be more successful.

Problem Solving for Supervisors

The main objective of this session is to help you become a highly effective problem solver. Duration: 30 minutes.

Professional Behavior: What Supervisors Need to Know

Your success as a supervisor depends on conducting yourself in a professional manner at all times with everyone you come in contact with during the workday.
The main objective of this session is to discuss professional behavior and how it affects your job as a supervisor. By the time the session is over, you should be able to:

  • Recognize the impact of your behavior on the job;
  • Maintain professional relationships with employees, colleagues, superiors, and others; and
  • Act appropriately in all situations and make proper employment decisions.

Supervising Special Groups

The main objective of this session is to help you supervise special groups of employees more effectively. By the time the session is over, you should be able to identify the needs of special groups of employees, avoid potential problems with young and older works and non-English speaking employees, supervise special groups more effectively, and obtain the best performance possible from each employee.

Time Management for Supervisors

The main objective of this session is to help you work more efficiently and productively.

Top-Down Communication for Supervisors

This course focuses on how to improve your command of top-down communication so that you can communicate effectively with employees on a broad range of work issues and excel as a supervisor.

Training the Trainer: Effective Techniques for Dynamic Training

Effective training of employees is essential in today’s workplace. Few people come to a job knowing exactly how to do it in a safe and responsible manner. Today’s workforce is notably mobile-most workers change not only jobs, but careers several times during their working years. We also live in a time of technological advances and rapid changes in the regulatory environment. Employers face challenges in cultivating and developing employees for the long term. For all these reasons, effective training is more important than ever. But trainers themselves need to be trained, to increase their effectiveness and their comfort level with the job. That’s what this program is all about.

Training the Trainer: Effective Techniques for Dynamic Training—Spanish

This course discusses effective training in all its stages, from assessing the needs at your workplace to developing a culture where training is ongoing and seen as an essential part of every job. By the time the session is over, trainees should be able to assess training needs at your workplace, identify training objectives to meet these needs, understand the elements of adult learning in order to best train adults effectively, develop effective training sessions that enhance learning through participation, and foster or encourage a culture of continued learning.

Workplace Ethics for Supervisors

This training session on business ethics for supervisors explores ethical issues that affect your job and your employees. The objective of this training session is to help ensure that as an organization and as individuals we act ethically in all matters related to our business. At the end of the training session trainees will be able to:

  • Appreciate the importance of ethical conduct on the job;
  • Understand the requirements of the law and company policy;
  • Identify ethical problems in the workplace;
  • Make ethical decisions; and
  • Recognize and carry out ethical responsibilities.