Leadership for Managers and Supervisors

Course Titles and Descriptions

Business Writing for Supervisors and Managers

The main objective of this training session is to provide information that can help you improve your writing skills. Duration: 23 minutes.

Coaching for Superior Employee Performance: Techniques for Supervisors

Coaches play a very important role in the success of a sports team. They develop and motivate players. They work hard to bring out the best in each player and to unify their players into a winning team. Coaching in the workplace has basically the same purpose and involves similar techniques. This session covers effective techniques you can use every day to coach your employees to higher levels of performance, which means greater success for you, your employees, and your department.

Communicating Up: How to Talk to High-Level Management

This course focuses on effective workplace communication. Learning how to communicate up the organizational ladder effectively is critical to maintaining a successful partnership with higher-level management and assisting you in fulfilling your duties as a supervisor.

Conflict Resolution and Consensus Building

This course focuses on resolving workplace conflicts. When you know how to resolve workplace conflicts effectively, you can save time and turn potentially destructive situations into positive, productive opportunities for growth and development within your work group. Additionally, when you know how to build consensus among employees, you can enhance motivation and cooperation as well as create an atmosphere in which agreement generally prevails over conflict.

Dealing with Change: How Supervisors Can Help

This course focuses on change management. Change involves a loss of the comfortable and the familiar, and it requires that an effort be made—sometimes a considerable effort—to learn and adjust to a new way of doing things. That’s why you need to understand how you can manage it successfully.

Effective Meetings: How-to for Supervisors

All managers and supervisors must deal with meetings, either as a leader of a meeting or as a participant. The main objective of this session is to help managers and supervisors use meetings effectively to accomplish important goals. By the time this session is over, trainees should be able to:

  • Plan meetings to achieve the best results;
  • Conduct meetings efficiently; and
  • Participate more effectively in other people’s meetings.

Encouraging Employee Input

All managers and supervisors have an impact on other employees. Garnering input from those employees helps with improving individual skills as well as improves workplace communications and work practices. The main objective of this session is to help your managers and supervisors encourage employee input. By the time this session is over, trainees should be able to:

  • Appreciate the benefits of employee input;
  • Stimulate employees to develop ideas and suggestions for improvement;
  • Use suggestion systems and other strategies for soliciting employee input effectively; and
  • Respond positively to employee input and provide appropriate feedback and recognition.

Handling Employee Complaints

The main objective of this session is to help you handle employee complaints successfully so that you and your employees can get past the problems that lead to complaints and get on with your work. By the time this session is over, you should be able to acknowledge employee complaints promptly and effectively, investigate complaints thoroughly and make fair decisions, decide when help is required to resolve a complaint, and avoid pitfalls that could cause complaints to escalate into larger problems.

How to Manage Challenging Employees

Supervising other people is never easy, but some employees make it particularly difficult. Challenging employees can try a manager’s patience and drain a lot of time and energy. To turn things around takes skillful management and patience. The main objective of this online employment training course is to teach supervisors and managers how to manage challenging employees more effectively. By the time the course is over, you should be able to identify challenges associated with supervising difficult employees, manage your own feelings effectively, create a positive work environment for all, and respond positively to challenging employees and treat them fairly.

Leadership Skills: What New Managers and Supervisors Need to Know

The main objective of this session is to discuss the important supervisory and managerial topic of leadership and explain how you can become a more effective leader. By the time this session is over, you should be able to identify the qualities of effective leaders, understand different leadership styles, build credibility and trust, use leadership techniques to ensure success, lead teams effectively, and lead employees skillfully in challenging times of change.

Motivating Employees: Tips and Tactics for Supervisors

This course focuses on motivating employees to perform at their best. There’s a lot more to motivating employees than just the occasional pat on the back. Successful motivation is a daily activity that requires the use of a combination of techniques and a variety of motivators.

Negotiation Skills for Supervisors

Negotiation is a process of building, maintaining, and improving relationships. It is something you use all the time at your work, whether you realize it or not. For example, you negotiate with your boss so that you can hire an additional employee. You negotiate with other supervisors to coordinate the operation of your departments and work groups. You negotiate many issues with your employees from performance goals to vacation schedules. The main objective of this session is to help managers and supervisors develop and improve negotiation skills. By the time the session is over, trainees should be able to:

  • Identify the purpose of negotiation;
  • Recognize the importance of having good negotiation skills; and
  • Negotiate effectively with a variety of people in the workplace to achieve goals and reach mutually beneficial agreements.

New Supervisors’ Guide to Effective Supervision

This course addresses how new supervisors can meet their new responsibilities successfully and excel as a supervisor. The course focuses on 14 key areas in which all new supervisors must become fully competent in order to perform their jobs well and prepare for advancement. The main objective of this session is to help trainees be the best supervisors they can be. By the time the session is over, trainees should be able to:

  • Identify key supervisory skills;
  • Manage employees effectively;
  • Promote superior employee performance;
  • Achieve goals and objectives; and
  • Project a competent, confident, and professional image.

Performance Goals: How Goals Help Supervisors Manage Employees More Effectively

This course focuses on the importance of setting goals to guide and develop employee performance. We’ll examine the criteria for effective performance goals and cover the steps in the goal-setting and review process.

Planning and Organizing Skills for Supervisors

Planning and organizing are two of the key functions performed by any manager or supervisor. That makes good planning and organizing skills an extremely important asset. During this training session, you’ll learn about how you can become better organized so that you can become more efficient and stop wasting valuable time. You’ll also learn how to develop better plans so that you can achieve goals and be more successful.

Problem Solving for Supervisors

The main objective of this session is to help you become a highly effective problem solver. Duration: 30 minutes.

Professional Behavior: What Supervisors Need to Know

Your success as a supervisor depends on conducting yourself in a professional manner at all times with everyone you come in contact with during the workday.
The main objective of this session is to discuss professional behavior and how it affects your job as a supervisor. By the time the session is over, you should be able to:

  • Recognize the impact of your behavior on the job;
  • Maintain professional relationships with employees, colleagues, superiors, and others; and
  • Act appropriately in all situations and make proper employment decisions.

Supervising Special Groups

The main objective of this session is to help you supervise special groups of employees more effectively. By the time the session is over, you should be able to identify the needs of special groups of employees, avoid potential problems with young and older works and non-English speaking employees, supervise special groups more effectively, and obtain the best performance possible from each employee.

Time Management for Supervisors

The main objective of this session is to help you work more efficiently and productively.

Top-Down Communication for Supervisors

This course focuses on how to improve your command of top-down communication so that you can communicate effectively with employees on a broad range of work issues and excel as a supervisor.

Training the Trainer: Effective Techniques for Dynamic Training

This course discusses effective training in all its stages, from assessing the needs at your workplace to developing a culture where training is ongoing and seen as an essential part of every job. By the time the session is over, trainees should be able to:

  • Assess training needs at your workplace.
  • Identify training objectives to meet these needs.
  • Understand the elements of adult learning. This will help you train adults effectively.
  • Develop effective training sessions that enhance learning through participation.
  • And finally, foster or encourage a culture of continued learning.

Training the Trainer: Effective Techniques for Dynamic Training—Spanish

This course discusses effective training in all its stages, from assessing the needs at your workplace to developing a culture where training is ongoing and seen as an essential part of every job. By the time the session is over, trainees should be able to assess training needs at your workplace, identify training objectives to meet these needs, understand the elements of adult learning in order to best train adults effectively, develop effective training sessions that enhance learning through participation, and foster or encourage a culture of continued learning.

Workplace Ethics for Supervisors

This training session on business ethics for supervisors explores ethical issues that affect your job and your employees. The objective of this training session is to help ensure that as an organization and as individuals we act ethically in all matters related to our business. At the end of the training session trainees will be able to:

  • Appreciate the importance of ethical conduct on the job;
  • Understand the requirements of the law and company policy;
  • Identify ethical problems in the workplace;
  • Make ethical decisions; and
  • Recognize and carry out ethical responsibilities.