This is a course that many of our customers have requested, to help them move beyond the basics of QuickBooks and use features like payroll, sales tax, timesheets, barter transactions, and the document center correctly.

Windows 10 introduced many new tools, and updated others, including Cortana, Task View, Virtual Desktops, the Quick Access Screen, and more. In this mini-course we’ll show you how to get around in Windows 10, and how to customize and take advantage of the major features and tools Windows 10 provides.

Brain Bites micro-learning courses are information-rich and convey important topics with an engaging mix of video and animation. With 5 minute video lessons and 30-minute-or-less courses, Brain Bites are the perfect tool to educate today’s busy workforce.

Excel can do almost anything – crunch numbers, create lists, store data, edit budgets, and more. In this basics course we’ll show you how to get started with Excel on a Mac, including using the most popular features. Whether you’re a first-time Excel user, or if you just want to re-learn the fundamentals, this course is for you!

Learn to create the deliverables of a Project Management Plan in Excel with worksheets including Project Charter, Requirements, Issues, Work Breakdown Structure (WBS), Risks, and Stakeholder Communication. When all of the information about your project is inside one workbook, you can answer any question, and you’ll always know where to track a new piece of information.

A new requirement identified? Add it to your Requirements sheet. A new stakeholder? Add them to your Stakeholder Communication sheet. Without any additional project management tools, you can track all of the information you need and use Excel features such as linked fields and conditional formatting to create a professional and effective Project Management Plan.

When you master Excel, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to navigate the Excel interface and access Excel Help.

When you master Excel, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to customize Excel to work with your preferences and to quickly access the commands you use most.

When you master Excel, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to create and save a new workbook and enter data.

When you master Excel, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to use formulas and functions to perform basic calculations in Excel.

When you master Excel, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to insert and remove rows and columns; quickly find, replace, and select data; and use proofing and research tools.

When you master Excel, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to format text and numbers including custom number formats.

When you master Excel, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to improve the appearance of your worksheets with cell formatting like alignment and text wrapping, and also apply Styles and Themes for consistency.

When you master Excel, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to use Conditional Formatting and Comparative Analysis Formatting to easily read and analyze data, as well as access and create templates for predefined formatting.

When you master Excel, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to prepare your worksheets for printing using features like Set Print Area, Page Breaks, and Headers & Footers.

When you master Excel, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to manage multiple worksheets and workbooks and easily view and compare data.

When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to create and use named ranges.
This course is one of 11 30-minute courses. Take the full series and you will have completed our “Bigger Brains Mastering Excel 2019 – Intermediate” course.

When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to create a PivotTable to group and summarize data.
This course is one of 11 30-minute courses. Take the full series and you will have completed our “Bigger Brains Mastering Excel 2019 – Intermediate” course.

When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to apply advanced PivotTable features, create a PivotChart, and filter data using Slicers and Timelines.
This course is one of 11 30-minute courses. Take the full series and you will have completed our “Bigger Brains Mastering Excel 2019 – Intermediate” course.

When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to insert Date and Time functions into spreadsheets.
This course is one of 11 30-minute courses. Take the full series and you will have completed our “Bigger Brains Mastering Excel 2019 – Intermediate” course.

When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to use Logical functions and nest functions in a cell.
This course is one of 11 30-minute courses. Take the full series and you will have completed our “Bigger Brains Mastering Excel 2019 – Intermediate” course.

When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to use Text and Math functions to manipulate text and numbers in cells.
This course is one of 11 30-minute courses. Take the full series and you will have completed our “Bigger Brains Mastering Excel 2019 – Intermediate” course.

When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to sort and filter columns of data in Excel.
This course is one of 11 30-minute courses. Take the full series and you will have completed our “Bigger Brains Mastering Excel 2019 – Intermediate” course.

When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to use Database functions and find Subtotals.

This course is one of 11 30-minute courses. Take the full series and you will have completed our “Bigger Brains Mastering Excel 2019 – Intermediate” course.

When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to create and modify tables, and apply advanced Conditional Formatting to a spreadsheet.
This course is one of 11 30-minute courses. Take the full series and you will have completed our “Bigger Brains Mastering Excel 2019 – Intermediate” course.

When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to create and modify charts.
This course is one of 11 30-minute courses. Take the full series and you will have completed our “Bigger Brains Mastering Excel 2019 – Intermediate” course.

When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to apply advanced charting tools and work with graphics.
This course is one of 11 30-minute courses. Take the full series and you will have completed our “Bigger Brains Mastering Excel 2019 – Intermediate” course.

Crunching numbers is what Microsoft Excel does best – but how do you use those numbers to get the answers you need? This course will show you how to use advanced Excel features to turn massive amounts of data into visual, customizable dashboards. The ability to easily query and display information from your Excel data is a helpful tool for decision making, and this course will demonstrate five advanced Excel features (Forms, Lookup Functions, Charts, PivotTables, and Slicers) which will do just that.

Pivot Tables are the perfect tool to analyze large amounts of data in Excel. Being able to summarize, visualize, and tabulate your data makes PivotTables an important skill for anyone who uses Excel to store and report on data, and in this course Microsoft trainer Kathy Jones will show you how to effectively use the PivotTable tools in Excel 2013 and 2016.

Power Pivot is an Excel add-in you can use to perform powerful data analysis and create sophisticated data models. With Power Pivot, you can mash up large volumes of data from various sources, perform information analysis rapidly, and share insights easily.
In this course we’ll show you everything you need to know in order to install and start using Power Pivot in Excel.

Excel provides over 400 functions to perform a variety of calculations within your data. With this many functions, it’s guaranteed you’re missing out on some powerhouse formulas that can make your day easier. This course explores 10 functions the experts recommend to expedite your data analysis.

G Suite (aka Google Apps and Google Drive) is more than just cloud-based email. This powerful and popular cloud-based suite includes apps to help you illustrate, communicate, collaborate, and organize your work – or your life. In this course, we’ll cover the top features you’ll find in your G Suite.

Gmail Is One Of The Most Often Used, Under-Utilized Applications In The World. This Course Will Change The Way You Use Your Gmail Account – Guaranteed!

Microsoft Access lets ordinary users develop powerful apps customized for their business needs. The new Access 2013 even lets you build web-based apps which anyone can use. In this course experienced Microsoft Access trainer Peggy Ward will walk you through building your first Microsoft Access desktop or web app, including creating tables, importing external data, using templates, using queries, and implementing forms and reports.

Microsoft Access lets ordinary users develop powerful apps customized for their business needs.
In this course experienced Microsoft Access trainer Kathy Jones will walk you through building your first Microsoft Access database, including creating tables, using queries, and implementing forms and reports.

Microsoft Access lets ordinary users develop powerful apps customized for their business needs.
In this course experienced Microsoft Access trainer Kathy Jones will build upon the basics of tables, queries, forms, and reports covered in the Basics course. Starting with the basics of relational database design, this course will expand your knowledge of Microsoft Access by covering topics such as table relationships, query joins, subdatasheets, field validation, parameter queries, and more.

In this “Uniquely Engaging” TM course from Bigger Brains you will learn to use Adobe Acrobat Pro DC to convert documents to PDF files, search within PDF documents, edit and markup PDF documents, and convert and optimize PDF files.

If you learn to use Excel®, you will start to see how useful it is in your life—from formatting your grocery list to calculating complex return on investment (ROI) values. Of course, you may have a rudimentary knowledge of how Excel works, but if you want to learn to get the most of it, – take this course. Let our Microsoft®-Certified Trainers Barbara Evers and Christina Tankersley walk you through everything you’ve ever wanted to know about Microsoft Excel.

If you’ve mastered Microsoft Excel 2010 then you have one of the most practical and valuable skill sets in all of modern business. A spreadsheet guru can work wonders, from organizing lists, to creating multi-layered, interactive reports, to revealing answers to business critical questions like ROI, budget allocations, tracking expenditures, and more. This course is your path to first learning, then even mastering Excel.

If you’ve mastered Microsoft Excel 2013 then you have one of the most practical and valuable skill sets in all of modern business. A spreadsheet guru can work wonders – from organizing lists, to creating multi-layered, interactive reports, to revealing answers to business critical questions like ROI, budget allocations, tracking expenditures, and more. This course is your path to first learning, then even mastering Excel.

If you’ve mastered Microsoft Excel 2013 then you have one of the most practical and valuable skill sets in all of modern business. A spreadsheet guru can work wonders – from organizing lists, to creating multi-layered, interactive reports, to revealing answers to business critical questions like ROI, budget allocations, tracking expenditures, and more. This course is for users who wish to gain skills in the more advanced features of Excel.

If you’ve mastered Microsoft Excel 2013 then you have one of the most practical and valuable skill sets in all of modern business. A spreadsheet guru can work wonders – from organizing lists, to creating multi-layered, interactive reports, to revealing answers to business critical questions like ROI, budget allocations, tracking expenditures, and more. This course is your first step towards getting started with Microsoft Excel.

If you’ve mastered Microsoft Excel 2013 then you have one of the most practical and valuable skill sets in all of modern business. A spreadsheet guru can work wonders – from organizing lists, to creating multi-layered, interactive reports, to revealing answers to business critical questions like ROI, budget allocations, tracking expenditures, and more. This course moves you beyond the basics and into being a real pro with Excel.

If you’ve mastered Microsoft Excel 2016 then you have one of the most practical and valuable skill sets in all of modern business. A spreadsheet guru can work wonders – from organizing lists, to creating multi-layered, interactive reports, to revealing answers to business-critical questions like ROI, budget allocations, tracking expenditures, and more. This course covers everything you need to know about Microsoft Excel 2016, from the very basics to the most advanced features and functions.

If you’ve mastered Microsoft Excel 2016 then you have one of the most practical and valuable skill sets in all of modern business. A spreadsheet guru can work wonders – from organizing lists, to creating multi-layered, interactive reports, to revealing answers to business critical questions like ROI, budget allocations, tracking expenditures, and more. This course is your first step towards getting started with Microsoft Excel.
Note: When combined with the Intermediate and Advanced versions of this course, these cover all the objectives required in the Microsoft Office Specialist exam 77-727

If you’ve mastered Microsoft Excel 2016 then you have one of the most practical and valuable skill sets in all of modern business. A spreadsheet guru can work wonders – from organizing lists, to creating multi-layered, interactive reports, to revealing answers to business critical questions like ROI, budget allocations, tracking expenditures, and more. This course builds on your existing knowledge of Excel basics and teaches you how to manage data, charts, and tables, and how to use powerful tools such as PivotTables, Pivot Charts, Slicers, Timelines, and more.
Note: When combined with the Basics and Advanced versions of this course, these cover all the objectives required in the Microsoft Office Specialist exam 77-727

If you’ve mastered Microsoft Excel 2016, you have one of the most practical and valuable skill sets in all of modern business. A spreadsheet guru can work wonders, from organizing lists to creating multi-layered, interactive reports to revealing answers to business-critical questions like ROI, budget allocations, tracking expenditures, and more. This course builds on your existing knowledge of Excel and teaches you how to use links, lookup functions, macros, data tables, and more.

When you master Excel, you have one of the most practical and valuable skillsets in modern business. A spreadsheet guru can work wonders—from organizing lists; to creating multi-layered, interactive reports; to answering critical business questions like ROI, budget allocations, expense tracking, and more. This course is your first step towards becoming an expert at using Excel 2019.

When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. A spreadsheet guru can work wonders—from organizing lists; to creating multi-layered, interactive reports; to answering critical business questions like ROI, budget allocations, expense tracking, and more. This course builds on your existing Excel knowledge and teaches you how to manage data, charts, and tables, and how to use powerful tools such as PivotTables, PivotCharts, Slicers, Timelines, and more.

It’s time to leave attachments behind. Google Drive is an accessible, secure, and free tool for collaborating, sharing, editing, and storing your files in the cloud. If you have a Google account, you already have a Google Drive! In this course, Google expert Laurie Sherrod shows you how to make the most of your Google Drive including all the tips and tricks that will make it easy and fast to get started. It’s already integrated with other Google Apps like Gmail, Google Docs, and Google Sheets. By the end of this course, you will understand the purpose and features of Google Drive and be ready to use the application to store, edit, and share files and folders any time and from any device.

This Microsoft Project course covers the skills a project manager needs in order to manage a project plan created with Microsoft Project 2016. From updated task progress, work, and costs to creating reports, and including advanced topics such as sharing resources and linking project plans, this course covers everything you need to know in order to manage your projects using Microsoft Project.  A related course, Mastering Microsoft Project, Part 1: Creating a Project is recommended as a prerequisite to this course, along with basic project management knowledge and skills.

The ability for teams to work together productively is perhaps the most important function in any business, and it’s the central focus of the Microsoft Teams application.
From file sharing and co-editing to video calls, persistent chat, screen sharing, and more, learn how Microsoft Teams gives you the tools to stay in touch and get work done with your colleagues and partners.

Office 365 is far more than classic Microsoft Office. Powerful collaborative tools like OneDrive, Teams, Planner, and Forms combine with traditional Microsoft apps to form a powerful productivity-boosting tool – and in this course we’ll show you how to tap into all the power Office 365 has to offer!
Updated for 2020 with all-new modules covering Microsoft Teams, To-Do, Kaizala, and Delve, with updates for Outlook online, OneDrive, Calendar, and more – over 20 new and updated video lessons!

OneNote® is a powerful tool both for managing your own notes or ideas and for collaborating with others. In this course, trainer Christina Tankersley will walk you through everything you need to know to be efficient with Microsoft’s incredibly popular note-taking platform.

OneNote® is a powerful tool both for managing your own notes or ideas and for collaborating with others. In this course, trainer Christina Tankersley will walk you through everything you need to know to be efficient with Microsoft’s incredibly popular note-taking platform.

Few things have greater impact on your productivity than the way you employ Outlook. Too many people waste time on unnecessary tasks that could be either managed automatically or handled in a fraction of the time – if the Outlook user just knew how to use the proper tools.

Few things have greater impact on your productivity than the way you employ Outlook. Too many people waste time on unnecessary tasks that could be either managed automatically or handled in a fraction of the time – if the Outlook user just knew how to use the proper tools.

Few things have greater impact on your productivity than the way you employ Outlook. Too many people waste time on unnecessary tasks that could be either managed automatically or handled in a fraction of the time – if the Outlook user just knew how to use the proper tools. This Course Teaches How To Make The Leap From Being A Mere User To Being An Outlook Master .

Few things have greater impact on your productivity than the way you employ Outlook. Too many people waste time on unnecessary tasks that could be either managed automatically or handled in a fraction of the time, if the Outlook user just knew how to use the proper tools. This Course Teaches How To Make The Leap From Being A Mere User To Being An Outlook Master.

Few things have greater impact on your productivity than the way you employ Outlook. Too many people waste time on unnecessary tasks that could be either managed automatically or handled in a fraction of the time – if the Outlook user just knew how to use the proper tools.

Few things have greater impact on your productivity than the way you employ Outlook. Too many people waste time on unnecessary tasks that could be either managed automatically or handled in a fraction of the time – if the Outlook user just knew how to use the proper tools.

Few things have greater impact on your productivity than the way you employ Outlook. Too many people waste time on unnecessary tasks that could be either managed automatically or handled in a fraction of the time – if the Outlook user just knew how to use the proper tools.

Few things have greater impact on your productivity than the way you employ Outlook. Too many people waste time on unnecessary tasks that could be either managed automatically or handled in a fraction of the time – if the Outlook user just knew how to use the proper tools.

Few things have greater impact on your productivity than the way you employ Outlook. Too many people waste time on unnecessary tasks that could be either managed automatically or handled in a fraction of the time – if the Outlook user just knew how to use the proper tools.

Few things have greater impact on your productivity than the way you employ Outlook. Too many people waste time on unnecessary tasks that could be managed automatically or handled in a fraction of the time—if the Outlook user knew how to use the proper tools.

Have you seen someone deliver a PowerPoint presentation that was really well done? Do you remember the difference it made — not only in helping you understand the content, but the way it made you feel about the presenter? This course will show you how to turn lackluster presentations into something that is visually stimulating and works to keep your audience engaged.

Have you seen someone deliver a PowerPoint presentation that was really well done? Do you remember the difference it made – not only in helping you understand the content, but the way it made you feel about the presenter? This course will show you how to turn lackluster presentations into something that is visually stimulating and works to keep your audience engaged.

Have you seen someone deliver a PowerPoint presentation that was really well done? Do you remember the difference it made – not only in helping you understand the content, but the way it made you feel about the presenter? This course will show you how to turn lackluster presentations into something that is visually stimulating and works to keep your audience engaged.

Have you seen someone deliver a PowerPoint presentation that was really well done? Do you remember the difference it made – not only in helping you understand the content, but the way it made you feel about the presenter? This course will show you how to turn lackluster presentations into something that is visually stimulating and works to keep your audience engaged.

Have you seen someone deliver a PowerPoint presentation that was really well done? Do you remember the difference it made – not only in helping you understand the content, but the way it made you feel about the presenter? This course will show you how to turn lackluster presentations into something that is visually stimulating and works to keep your audience engaged.

Have you seen someone deliver a PowerPoint presentation that was really well done? Do you remember the difference it made—not only in helping you understand the content, but the way it made you feel about the presenter? This course will show you how to turn lackluster presentations into something that is visually stimulating and works to keep your audience engaged.

Using PowerPoint effectively is a crucial skill for any business professional. Whether its designing a presentation for a meeting, creating a handout, or even creating and exporting a custom video, PowerPoint 2019 is a tool that everyone should feel comfortable using. In this Bigger Brains course our PowerPoint guru Kelly Vandever walks you through the basics of getting started with PowerPoint 2019.

Do you feel like you don’t have time to learn how to use some advanced tools and functions in QuickBooks because you have other important work to do – like gathering or inputting data into QuickBooks? This course is a great way to get up to speed on QuickBooks 2018, with many time-saving lessons that can change the way you think about QuickBooks.

QuickBooks Online brings traditional QuickBooks accounting to a cloud-based solution, and this course will show you everything you need to know to manage your customers, vendors, invoices, bills, checks, and online payments through QuickBooks Online.

Microsoft Word: Hands-down the most powerful document creation tool on the planet. Used by millions of people each day, very few know how to use it properly. In this comprehensive course produced by Microsoft Certified Trainer Christina Tankersley we’ll show you everything you need to know to harness the power of Microsoft Word.

Microsoft Word: Hands-down the most powerful document creation tool on the planet. Used by millions of people each day, very few know how to use it properly. In this comprehensive course produced by Microsoft Certified Trainer Christina Tankersley we’ll show you everything you need to know to harness the power of Microsoft Word.

Microsoft Word: Hands-down the most powerful document creation tool on the planet. Used by millions of people each day, very few know how to use it properly. In this advanced course produced by Microsoft Certified Trainer Christina Tankersley we’ll show you everything you need to know to move complete your mastery of Microsoft Word.

Microsoft Word: Hands-down the most powerful document creation tool on the planet. Used by millions of people each day, very few know how to use it properly. In this basics course produced by Microsoft Certified Trainer Christina Tankersley we’ll show you everything you need to know to start harnessing the power of Microsoft Word.

Microsoft Word: Hands-down the most powerful document creation tool on the planet. Used by millions of people each day, very few know how to use it properly. In this Intermediate course produced by Microsoft Certified Trainer Christina Tankersley we’ll show you everything you need to know to move beyond the basics of Microsoft Word.

Microsoft Word: Hands-down the most powerful document creation tool on the planet. Used by millions of people each day, very few know how to use it properly. In this course produced by Microsoft Certified Trainer Christina Tankersley we’ll show you everything you need to know to start harnessing the power of Microsoft Word, from the very basics to the most advanced features.

Microsoft Word: Hands-down the most powerful document creation tool on the planet. Used by millions of people each day, very few know how to use it properly. In this basics course produced by Microsoft Certified Trainer Christina Tankersley we’ll show you everything you need to know to start harnessing the power of Microsoft Word.

Microsoft Word: Hands-down the most powerful document creation tool on the planet. Used by millions of people each day, very few know how to use it properly. In this basics course produced by Microsoft Certified Trainer Christina Tankersley we’ll show you everything you need to know to start harnessing the power of Microsoft Word.

Microsoft Word: Hands-down the most powerful document creation tool on the planet. Used by millions of people each day, very few know how to use it properly. In this basics course produced by Microsoft Certified Trainer Christina Tankersley we’ll show you everything you need to know to start harnessing the power of Microsoft Word.

Hands-down the most powerful document creation tool on the planet. Used by millions of people each day, very few know how to use it properly. In this basics course produced by Microsoft Certified Trainer, Barbara, Evers, we’ll show you everything you need to know to start harnessing the power of Microsoft Word.

As an administrator, you know the importance of streamlining user, device, and configuration management, while ensuring a safe and secure experience for both your users and your company. In this course, Amy Babinchak, Microsoft 365 MVP, shows you how she administers and secures Microsoft 365 tenants for her company and her clients. Learn how to access the various Microsoft 365 admin centers and where to perform necessary tasks, while also getting tips and tricks from Amy based on her years of experience. By the end of this course, you’ll be ready to get started with or improve your Microsoft 365 administration.

Office 365 is far more than classic Microsoft Office. Easy, collaborative online tools combine with traditional Microsoft apps to form a powerful productivity-boosting tool—and in this course we’ll show you the basics of everything Microsoft 365 (formerly Office 365) has to offer!

Easily create online forms, surveys, and quizzes, and view the results as they come in with Microsoft Forms!
In this course we’ll take a close look at all the features and benefits of this new Office 365 tool!

Collaboration is the art of making 1 + 1 equal more than 2 – coworkers sharing ideas, working through challenges, and congratulating each other on successes is an important part of any successful business. How do you do that with today’s distributed workforce? Microsoft Lync to the rescue!

For everyone who ever struggled to create an engaging presentation with PowerPoint, rejoice! Microsoft Sway is a unique and refreshing new way to create visually appealing, interactive presentations and this course will walk you through getting started with your first Sway.

Ready to put away some of those separate apps and combine their features in one convenient place? Teams can be your Wiki, your file system, your calendar, your text and conversation place, your collaboration space! Many businesses are using Microsoft Teams to facilitate communication, collaboration, file sharing, and more. This short course covers everything you need to know in order to start using Microsoft Teams in just the first two lessons (20 minutes). The last three modules cover Teams best practices.

The new Microsoft To-Do app is a simple tool with big benefits. Accessible from your phone, tablet, desktop app or browser, To-Do lets you organize all your tasks into multiple To-Do lists, and use the My Day feature to focus your attention on the most important tasks. You can also share lists with others to collaborate, or integrate with other Microsoft apps like Outlook and Planner. In this course, Microsoft 365 Office expert Chip Reaves tells you why To Do is one of his favorite apps and uncovers all the power and features of Microsoft To Do.

Office 2013 looks radically different from Office 2003 – the long drop-down menus have been transformed into tabs on a visual ribbon, some features are handled “backstage”, and the entire program looks so very different that users making the transition are often overwhelmed.
In this course experienced Microsoft professionals Christina Tankersley and Barbara Evers help to smooth the transition by demonstrating how the new layout works, where to find the tools and functions users are looking for, and how to make the new Office environment work better for users who have years of experience with the older version.

“Network Essentials is designed to give an experienced Level 1 tech a good foundation in networking technologies, both for real world benefits and to pass the newest CompTIA Network Plus certification (Exam N10-006).
The course runs a total of 7+ hours, divided into 49 modules of approximately 10-15 minutes each.”

Microsoft Office has no shortage of ways for groups to work together. From simple spreadsheet sharing to social media tools like Yammer and Delve and collaboration platforms like SharePoint, Microsoft has provided plenty of tools to help people work as a team.
One of the newest tools is also the most powerful: Office 365 Groups. The Groups feature is built into Microsoft Outlook, the Office 365 web interface, and its own Groups mobile app.

Learn How to use Office 365 Planner to Organize Your Team in a Powerfully Simple Visual Format.

In this “Uniquely Engaging” TM course from Bigger Brains we’ll look at both OneDrive and OneDrive for Business (as well as a brief look at SharePoint Document Libraries) to help you get up to speed .

OneNote is one of Microsoft’s unsung heroes: a digital notebook that allows you to organize your notes, meeting minutes, project documents, and more—all in one place. It’s almost like having an old-school, three-subject binder—except with unlimited sections and your notebook won’t weigh down your bag like it might have in school. Plus, no one will have to copy your notes, because you can share them digitally to collaborate with others.
Are you ready to get organized?
Note: While many of the features are the same in other versions, this course is specific to the Windows 10 version of Microsoft OneNote.

Sometimes you need a quick way to get to your “stuff” no matter where you are. Outlook Online, also called the Outlook Web App (OWA), is a convenient and powerful way to access your email, calendar, and contacts (People) from any web browser.
Throughout this course you will learn the main features and benefits of using Outlook Online from Office 365. The interface is very similar if you are using Outlook Online from your company as well.

In Microsoft’s Power BI, you can connect to existing data to create modern data visualizations and reports. In this course, you will learn everything you need to know to design reports, charts, and dashboards and distribute them to your team. We will walk you through the process from install to publish.

Giving A Presentation? If You Want To Avoid Boring Your Audience To Tears, This Course Is A Must
Most Presentations Are Filled With Bullet Point Lists, Thick Paragraphs Of Text, And The Occasional Picture In A Desperate Attempt To Break Up The Monotony … but you can do better than that! This course shows you ways to turn standard content into something that’s ACTUALLY INTERESTING to your audience.

“Do you often have to ask others to write SQL queries for you at work? Are you intimidated by the idea of writing your own SQL query? It’s time to take matters into your own hands.
In this course, you’ll learn how to write a basic SQL query from start to finish. We’ve designed the lessons specifically for those with little to no experience with writing queries, to teach you only what you need to know to get started writing queries today. By the end of the course, you’ll be able to retrieve data from multiple tables, sort and filter your query results, and use simple calculations. We’ll cover some commonly used functions so you can format dates and text as well as calculate sums and averages.
If you’re ready to stop waiting on someone else to pull data for you, this course is for you.
Note: This courses uses SQL Server Management Studio, but the language of an SQL query is not specific to any one tool.”

If your company has started using Salesforce.com and you need to get up to speed, this course is for you. In this course, Certified Salesforce Administrator, Mia Huffman, walks you step-by-step through using Salesforce for the first time. By the end of this course, you will be able to start using Salesforce to manage Leads, Accounts, Contacts, and Opportunities and track your sales activity against these objects.

With the internet business boom comes a new challenge: with so much information and so many resources online, some of the most useful and universally useful and engaging resources often go undiscovered. This course is your chance to uncover some of the web’s best kept secrets.

This Is The Course That’s Chock-Full Of Practical, Productivity-Boosting Tips, Tricks, And Skills That Will Turn Experienced Microsoft Office Users Into Gurus.
Question: What Can Savvy Microsoft Office Users Do To Improve Their Skills – Without Having To Comb Through Hours Of Information That They Already Know To Find Those Few Useful Gems Of Knowledge? Answer: Take This Course.

In this Introductory course, SharePoint architect and Microsoft Certified Technical Specialist Idaho Edokpayi demonstrates the basics of using SharePoint and SharePoint Online.
In fourteen short modules Idaho demonstrates how SharePoint can be used to store documents and information, build intranet websites, securely share files, and more.

SharePoint is the behind-the-scenes backbone of Office 365, but the SharePoint Online app has it’s own benefits. In this course, IT guru Chip Reaves demonstrates how to use SharePoint Online to create shared resources, including a shared document library, and to create internal websites to share information with your team.

Now more than ever, SharePoint is a powerful and user-friendly tool for creating a common place where your team can share documents, collect data, and collaborate. In this course, you’ll quickly learn how to create your own site and invite your team members. SharePoint expert, Kat Snizaski, walks you step-by-step through creating a parent site and adding subsites for multiple teams. You’ll learn how to create and manage document libraries and custom lists that enable collaboration. You’ll also learn how to assign user permissions and get your team rolling on their new collaboration platform!

Skype for Business is an incredibly powerful communications tool, used for everything from simple chat conversations to webinars for 10,0000 people, and can even replace a business’s phone system.
In this “Uniquely Engaging” M course from Bigger Brains we cover the basics of using Skype for Business

The updated Microsoft Excel 2019 includes new tools and capabilities that can help regular users and new users alike.

Microsoft Outlook 2019 improves upon the most-used email application with new image, accessibility, and productivity features – and this course will show you how to use them effectively!

Microsoft’s latest release of PowerPoint 2019 packs quite a punch. With 3D models and vector graphics, your presentations can be more professional and visually pleasing than ever before. The new Morph transition and Zoom features can turn a boring slideshow into a guided tour. Updates to the Recording features make it easier than ever to create and share recorded presentations. Last but not least, with added features for Translation, Dictation, and Accessibility, PowerPoint is now truly a tool for everyone.

The new Microsoft Word 2019 includes a slew of new tools and capabilities that can help regular users and new users alike.

This Course Is For People New To Windows 10 – Taking This Course Will Help You Understand The New Operating System Navigation, Advantages, And Functionality.

This Course Is For People New To Windows 8 – Taking This Course Will Help You Understand The New Operating System Navigation, Advantages, And Functionality
When Microsoft released Windows 8 they surprised a lot of PC owners. The interface and basic functionality were different from any previous Windows operating system. In fact, Windows 8 represents the biggest change in the Windows operating system since Windows 95.

This course on Word 2019 or Word 365 helps you create, save, and navigate within documents as well as experience the benefits of tools such as “Show/Hide” and “View Windows Side by Side”.
This course is one in a series of seven 30-minute courses. Take the full series and you will have completed our full “Bigger Brains Mastering Word 2019 – Basics” course.

Do you edit text by pressing the “Backspace” key over and over and over? Word 2019 and Word 365 offer multiple ways to edit, move, and copy your text without pressing “Backspace”. In this short course, you will learn to perform these actions as well as preview your document for printing and add your favorite tools to the Quick Access Toolbar.
This course is one in a series of seven 30-minute courses. Take the full series and you will have completed our full “Bigger Brains Mastering Word 2019 – Basics” course.

This course helps you transform your Word 2019 or Word 365 documents from boring to professional by formatting text and paragraphs.
This course is one in a series of seven 30-minute courses. Take the full series and you will have completed our full “Bigger Brains Mastering Word 2019 – Basics” course.

This course on Word 2019 or Word 365 helps you find and replace text and apply consistent formatting to related text using the Format Painter and Styles formatting tools.
This course is one in a series of seven 30-minute courses. Take the full series and you will have completed our full “Bigger Brains Mastering Word 2019 – Basics” course.

This course on Word 2019 or Word 365 helps you format information in a way that’s easy to read by creating lists, columns, or tables. We’ll also cover how to work with these tools to refine your document’s appearance.
This course is one in a series of seven 30-minute courses. Take the full series and you will have completed our full “Bigger Brains Mastering Word 2019 – Basics” course.

This course on Word 2019 or Word 365 shows you how to add images, special symbols, and borders and background colors to your documents. Also, it shows you how to create Headers and Footers, set Margins, create Page Breaks, and set Page Orientation.
This course is one in a series of seven 30-minute courses. Take the full series and you will have completed our full “Bigger Brains Mastering Word 2019 – Basics” course.

This course on Word 2019 or Word 365 helps you check for errors and readability as well as explore translations and research related to your topic. In addition, you will learn how to set up the document for visual and cognitive disabilities and how to determine the appropriate file type when saving the document.
This course is one in a series of seven 30-minute courses. Take the full series and you will have completed our full “Bigger Brains Mastering Word 2019 – Basics” course.

The ability to write effectively is a skill every employee should possess. Even if they are called on to write only the occasional e-mail message, being able to express ideas clearly, accurately, and professionally in writing is an important job skill. More important, if employees communicate with customers in writing, what they write—and how they write—is a reflection not only of their own professionalism but also of the employer and its products or services. This online business writing training course covers important writing techniques that can help employees make the most of their business communications. At the end of this training course, trainees will be able to identify the characteristics of good business writing, use words for maximum impact, develop efficient sentences and paragraphs, and write more effective business communications.

The main objective of this training session is to provide information that can help you improve your writing skills. Duration: 23 minutes.

The main objective of this training session is to help you communicate effectively with employees about workplace emergencies. By the time the session is over, you should be able to communicate effectively before an emergency; communicate effectively during an emergency; and communicate effectively after an emergency. The first part of the session will address communication before emergencies to prepare employees to respond effectively in an actual emergency. The second part will cover communication during and after an emergency.

This course focuses on effective workplace communication. Learning how to communicate up the organizational ladder effectively is critical to maintaining a successful partnership with higher-level management and assisting you in fulfilling your duties as a supervisor.

The main objective of this session is to help you communicate more effectively in the global workplace. By the time the session is over, you should be able to identify differences among people in the global workplace; be respectful and tolerant, and avoid stereotyping; understand requirements for effective communication; recognize how cultural context and other cultural issues affect communication in a global workplace; deal effectively with communication problems; and communicate successfully with everyone. Duration: 37 minutes.

The main objective of this session is to help you communicate better with all generations in your workplace. By the time it’s over, you’ll understand what makes your fellow employees “tick” and be able to identify some of their characteristics; understand and respect your cross-generational coworkers; recognize some bad habits that could be creating conflict; enhance your communication skills on the job; and become familiar with some techniques to help you communicate better.

This course focuses on the skills required for effective communication on the job. Communication is the process by which people create and share information, and ideas with one another in order to reach mutual understanding and get work done. Effective communication in the workplace is therefore the foundation of positive and cooperative working relationships and productive, successful performance.

At the completion of this module, the participant will be able to:

• Enhance their communication skills
• Communicate more effectively on the job.

The main objective of this session is to give you an overview of corporate use of social media in business communications. By the time the session is over, you should be able to understand how your use of social media both at and outside of work can reflect on the company; recognize effective use of social media in corporate communications; see that actions taken in the workplace, even with personal electronic equipment, are covered by
workplace rules; understand that even personal social networking sites can affect the company and your employment; know your rights with respect to personal electronic equipment and social networking accounts; and see and understand how your company is using social media to further business goals.

The objective of this online employment training course is help trainees make the most efficient use of electronic correspondence. At the end of this training session trainees will be able to understand our e-mail policy, manage e-mail volume and storage effectively, present a professional image in e-mail, produce clear, concise messages, and reply efficiently to incoming mail.

This training session helps employees identify the purpose of workplace meetings, understand essential requirements for making them more effective, prepare successfully for meetings, participate actively and constructively, and lead meetings to achieve the best results.

The main objective of this session is to learn presentation skills and conquer the task of speaking in front of people. By the time this session is over, you will be able to deal with public speaking stress, prepare and deliver a presentation, and give your audience valuable information.

This session will focus on negotiation skills. Everyone should be a good negotiator. Being able to negotiate effectively helps you reach agreements, achieve objectives, get along better with people, and ultimately be more productive and successful on the job. Learn more by participating in this online training session about negotiating skills for all employees.

The main objective of this session is to help you learn about telephone etiquette. By the time the session is over, you should be able to understand why telephone etiquette is important in your job; project a professional image on the phone when you make and receive calls; handle holds, transfers, and voice mail effectively; deal properly with difficult callers; and conclude calls successfully.

The main objective of this session is to help you improve your listening skills. By the time the session is over, you should be able to understand the importance of listening; improve listening skills; use skills to listen more effectively on the job; and become more successful as a result of all you learn from listening.

This course focuses on how to improve your command of top-down communication so that you can communicate effectively with employees on a broad range of work issues and excel as a supervisor.

The Uniform Resource Locator (URL) simplifies how we navigate the ever-expanding Internet, but most users don’t realize how links work or the complex work that URLs handle, and cyber criminals use that lack of knowledge to their advantage. This module is an introductory overview of cyber security measures related to safe Web browsing for new employees during onboarding or as a refresher course for those without a cyber security background. You will learn how to recognize the different components of a URL and how to tell if a URL has been shortened. You will also learn how to determine whether a link is safe or malicious.

Many organizations require passwords to access computers at work, banking and financial information, even cell phones. Yet, research shows that too many people use weak, unsecure passwords to protect personal or work data. This module is an introductory overview of how to create and manage passwords for new employees during onboarding or as a refresher course for those without a cyber security background. You will learn to recognize the importance of creating and using passwords and common password best practices.

E-mail is all but required for normal business operations, and it’s easy for cyber criminals to use as a vector of attack. But what does an e-mail attack look like, and how do you avoid it? This module is an introductory overview of cyber security best practices relating to e-mail security for new employees during onboarding or as a refresher course for those without a cyber security background. You will learn how to recognize an e-mail-based phishing attempt and learn some of the tactics cyber criminals use to get a victim’s personal information. It then presents some e-mail best practices.

Mobile devices have had a large impact on how people do business, and more employees now expect to incorporate mobility into their work lives. However, the convenience and speed of mobility come with the increased risk of data theft or loss. This module is intended as an introductory overview of cyber security best practices for mobile device use for new employees during onboarding or as a refresher course for those without a cyber security background. You will learn about the practice of setting up and using authentication on your mobile devices along with other best practices to protect the data on your mobile device.

Cyber criminals increasingly take advantage of security gaps in the network hardware used to connect to outside networks, like the Internet. There are ways to protect these networks from cyber threats. This module is an introductory overview of network security basics and using antivirus and malware protection for new employees during onboarding or as a refresher course for those without a cyber security background. You will learn about best practices for changing default administrative accounts on network hardware, securing trusted networks, installing antivirus and malware removal software, and using separate log-ins for different accounts.

Cyber criminals use several tactics to fool a user to believe he or she is on a safe webpage. All it takes is a couple of substituted, flipped, or extra letters. They count on their victims to be careless, in a hurry, or not know what a URL should look like. This module is an introductory overview of cyber security best practices for distinguishing safe vs. malicious webpages for new employees during onboarding or as a refresher course for those without a cyber security background. You will learn how to recognize the indicators of a malicious webpage, and the module highlights some of the methods cyber criminals use to fool users into thinking it is safe to share their data.

Viruses, Malware, Distributed Denial of Service (DDoS) attacks: These threats, along with other types of Advanced Persistent Threats (APTs), are increasingly discussed in the news as cyber crimes, which have increased in frequency. These threats evolve almost as rapidly as the defenses against them. Cyber criminals entice their victims to click on a link to a website or download a file that has been maliciously altered. This module provides an introductory overview of various cyber threats directed at new employees during onboarding or as a refresher course for those without a cyber security background. By the end of the session, you will learn about several tactics that cyber criminals use to commit their crimes and methods they use to deliver malicious software.

Organizations increasingly rely on connected devices such as computers, network servers, and mobile devices to conduct business, but a majority of workers lack even basic cyber security awareness. This module is an introductory overview of cyber security for new employees during onboarding and a refresher course for those without an information technology (IT) background. By the end of this module, you will have a basic understanding of the history of cyber crime, who is responsible for committing cyber crimes, why cyber crimes are committed, what cyber criminals are after, and likely targets of cyber attack.

The main objective of this session is to create awareness of ethical issues in business and to ensure that you always know the ethical course of action to take on the job. By the time this session is over, you should be able to:

• Recognize the importance of business ethics;
• Understand the requirement of the law and our ethics policy;
• Identify ethical problems on the job; and
  Make ethical decisions.

The ability to write effectively is a skill every employee should possess. Even if they are called on to write only the occasional e-mail message, being able to express ideas clearly, accurately, and professionally in writing is an important job skill. More important, if employees communicate with customers in writing, what they write—and how they write—is a reflection not only of their own professionalism but also of the employer and its products or services. This online business writing training course covers important writing techniques that can help employees make the most of their business communications. At the end of this training course, trainees will be able to identify the characteristics of good business writing, use words for maximum impact, develop efficient sentences and paragraphs, and write more effective business communications.

This course focuses on the skills required for effective communication on the job. Communication is the process by which people create and share information, and ideas with one another in order to reach mutual understanding and get work done. Effective communication in the workplace is therefore the foundation of positive and cooperative working relationships and productive, successful performance.

At the completion of this module, the participant will be able to:

• Enhance their communication skills
• Communicate more effectively on the job.

This course is about conflict resolution. We all probably experienced conflict at some times. Conflict is a sharp disagreement. It generally involves the clash of ideas, interests, or personalities. During this session we’re going to show you some basic conflict resolution skills and techniques you can use to manage the conflicts in your workplace more effectively.

At the completion of this module, the participant will be able to:

• Identify common types of workplace conflict
• Tips to handle conflict effectively

This course focuses on becoming a more effective critical thinker. So put on your “thinking cap,” and get ready to learn about a very useful performance-enhancing process that will make you more successful.

Change is inevitable. The only thing that we can be absolutely sure of is that things will change. That leaves us with only one sensible choice: to accept change and use it to our advantage. Change is also continual. It goes on all the time, and it will never stop. So, when you are in the midst of change, don’t be tempted to think, “If we can just get through this, then everything will go back to normal, and we won’t have to deal with more change.” That’s not going to happen.

The objective of this online employment training course is help trainees make the most efficient use of electronic correspondence. At the end of this training session trainees will be able to understand our e-mail policy, manage e-mail volume and storage effectively, present a professional image in e-mail, produce clear, concise messages, and reply efficiently to incoming mail.

The main objective of this session is to help you make the best possible decisions on the job. By the time the session is over, you should be able to:

• Recognize the importance of making good decisions on the job;
• Identify the steps in the decision-making process;
• Avoid common decision-making mistakes; and
• Make more effective decisions, even under pressure.

This training session helps employees identify the purpose of workplace meetings, understand essential requirements for making them more effective, prepare successfully for meetings, participate actively and constructively, and lead meetings to achieve the best results.

This course focuses on time management. We’re going to suggest ways you can make better use of your valuable time and accomplish more with less effort.  We’ll focus on practical techniques and information that you can start using right away to gain more control over your very busy work schedule.

The main objective of this session is to discuss the important supervisory and managerial topic of leadership and explain how you can become a more effective leader. By the time this session is over, you should be able to identify the qualities of effective leaders, understand different leadership styles, build credibility and trust, use leadership techniques to ensure success, lead teams effectively, and lead employees skillfully in challenging times of change.

This session will focus on negotiation skills. Everyone should be a good negotiator. Being able to negotiate effectively helps you reach agreements, achieve objectives, get along better with people, and ultimately be more productive and successful on the job. Learn more by participating in this online training session about negotiating skills for all employees.

This session will focus on how organizing and planning can help you work smarter, and we’re going to give you the blueprint to more efficient organization and more effective planning.

This session teaches employees problem-solving techniques. It goes without saying that problem solving is part of any job. Problems can’t be avoided. “Problems” are better looked at as opportunities for improvement. The problem-solving methods covered in this session can help trainees identify and resolve work problems more quickly and effectively, change employee behaviors and attitudes toward problems and, consequently, be more empowered and successful at work.

A little bit of stress can keep us on our toes and give us the adrenaline we need to get through tough situations. But when stress becomes persistent or excessive, it can create problems—both at work and at home. And even worse—it can take a toll on your physical and mental health. During this session we’ll learn about what causes stress, how much is too much, and lots of things you can do to make it more manageable for you.

Teams can be an extremely effective way to get important work done. Teamwork boosts productivity, improves quality, ensures greater safety, and makes companies more profitable and competitive. That’s why team building is a topic everyone should know something about.

At the completion of this module, the participant will be able to:

• Understand how you can build strong, effective teams in your organization

This training presentation will help you gain control over your time so that you can work more efficiently and productively. At the end of the training session, you will be able to identify and eliminate your time wasters; plan and prioritize effectively; define goals and make time-wise decisions; capitalize on prime and commuting time; avoid procrastination; and handle communications, interruptions, and emergencies effectively.

This course discusses effective training in all its stages, from assessing the needs at your workplace to developing a culture where training is ongoing and seen as an essential part of every job. By the time the session is over, trainees should be able to:

• Assess training needs at your workplace.
• Identify training objectives to meet these needs.
• Understand the elements of adult learning. This will help you train adults effectively.
• Develop effective training sessions that enhance learning through participation.
• And finally, foster or encourage a culture of continued learning.

This course discusses effective training in all its stages, from assessing the needs at your workplace to developing a culture where training is ongoing and seen as an essential part of every job. By the time the session is over, trainees should be able to assess training needs at your workplace, identify training objectives to meet these needs, understand the elements of adult learning in order to best train adults effectively, develop effective training sessions that enhance learning through participation, and foster or encourage a culture of continued learning.

This course will focus on leading without authority. You’re going to learn some simple techniques that will help you get the job done, whether you need the assistance and cooperation of co-workers, people in other departments, or even managers. You’ll find that even though you might not have authority, you have the power to get things done anyway and successfully achieve goals.

The main objective of this training session is to provide information that can help you improve your writing skills. Duration: 23 minutes.

Coaches play a very important role in the success of a sports team. They develop and motivate players. They work hard to bring out the best in each player and to unify their players into a winning team. Coaching in the workplace has basically the same purpose and involves similar techniques. This session covers effective techniques you can use every day to coach your employees to higher levels of performance, which means greater success for you, your employees, and your department.

This course focuses on effective workplace communication. Learning how to communicate up the organizational ladder effectively is critical to maintaining a successful partnership with higher-level management and assisting you in fulfilling your duties as a supervisor.

This course focuses on resolving workplace conflicts. When you know how to resolve workplace conflicts effectively, you can save time and turn potentially destructive situations into positive, productive opportunities for growth and development within your work group. Additionally, when you know how to build consensus among employees, you can enhance motivation and cooperation as well as create an atmosphere in which agreement generally prevails over conflict.

This course focuses on change management. Change involves a loss of the comfortable and the familiar, and it requires that an effort be made—sometimes a considerable effort—to learn and adjust to a new way of doing things. That’s why you need to understand how you can manage it successfully.

All managers and supervisors must deal with meetings, either as a leader of a meeting or as a participant. The main objective of this session is to help managers and supervisors use meetings effectively to accomplish important goals. By the time this session is over, trainees should be able to:

• Plan meetings to achieve the best results;
• Conduct meetings efficiently; and
• Participate more effectively in other people’s meetings.

All managers and supervisors have an impact on other employees. Garnering input from those employees helps with improving individual skills as well as improves workplace communications and work practices. The main objective of this session is to help your managers and supervisors encourage employee input. By the time this session is over, trainees should be able to:

• Appreciate the benefits of employee input;
• Stimulate employees to develop ideas and suggestions for improvement;
• Use suggestion systems and other strategies for soliciting employee input effectively; and
• Respond positively to employee input and provide appropriate feedback and recognition.

The main objective of this session is to help you handle employee complaints successfully so that you and your employees can get past the problems that lead to complaints and get on with your work. By the time this session is over, you should be able to acknowledge employee complaints promptly and effectively, investigate complaints thoroughly and make fair decisions, decide when help is required to resolve a complaint, and avoid pitfalls that could cause complaints to escalate into larger problems.

Supervising other people is never easy, but some employees make it particularly difficult. Challenging employees can try a manager’s patience and drain a lot of time and energy. To turn things around takes skillful management and patience. The main objective of this online employment training course is to teach supervisors and managers how to manage challenging employees more effectively. By the time the course is over, you should be able to identify challenges associated with supervising difficult employees, manage your own feelings effectively, create a positive work environment for all, and respond positively to challenging employees and treat them fairly.

The main objective of this session is to discuss the important supervisory and managerial topic of leadership and explain how you can become a more effective leader. By the time this session is over, you should be able to identify the qualities of effective leaders, understand different leadership styles, build credibility and trust, use leadership techniques to ensure success, lead teams effectively, and lead employees skillfully in challenging times of change.

This course focuses on motivating employees to perform at their best. There’s a lot more to motivating employees than just the occasional pat on the back. Successful motivation is a daily activity that requires the use of a combination of techniques and a variety of motivators.

Negotiation is a process of building, maintaining, and improving relationships. It is something you use all the time at your work, whether you realize it or not. For example, you negotiate with your boss so that you can hire an additional employee. You negotiate with other supervisors to coordinate the operation of your departments and work groups. You negotiate many issues with your employees from performance goals to vacation schedules. The main objective of this session is to help managers and supervisors develop and improve negotiation skills. By the time the session is over, trainees should be able to:

• Identify the purpose of negotiation;
• Recognize the importance of having good negotiation skills; and
• Negotiate effectively with a variety of people in the workplace to achieve goals and reach mutually beneficial agreements.

This course addresses how new supervisors can meet their new responsibilities successfully and excel as a supervisor. The course focuses on 14 key areas in which all new supervisors must become fully competent in order to perform their jobs well and prepare for advancement. The main objective of this session is to help trainees be the best supervisors they can be. By the time the session is over, trainees should be able to:

• Identify key supervisory skills;
• Manage employees effectively;
• Promote superior employee performance;
• Achieve goals and objectives; and
• Project a competent, confident, and professional image.

This course focuses on the importance of setting goals to guide and develop employee performance. We’ll examine the criteria for effective performance goals and cover the steps in the goal-setting and review process.

Planning and organizing are two of the key functions performed by any manager or supervisor. That makes good planning and organizing skills an extremely important asset. During this training session, you’ll learn about how you can become better organized so that you can become more efficient and stop wasting valuable time. You’ll also learn how to develop better plans so that you can achieve goals and be more successful.

The main objective of this session is to help you become a highly effective problem solver. Duration: 30 minutes.

Your success as a supervisor depends on conducting yourself in a professional manner at all times with everyone you come in contact with during the workday.
The main objective of this session is to discuss professional behavior and how it affects your job as a supervisor. By the time the session is over, you should be able to:

• Recognize the impact of your behavior on the job;
• Maintain professional relationships with employees, colleagues, superiors, and others; and
• Act appropriately in all situations and make proper employment decisions.

The main objective of this session is to help you supervise special groups of employees more effectively. By the time the session is over, you should be able to identify the needs of special groups of employees, avoid potential problems with young and older works and non-English speaking employees, supervise special groups more effectively, and obtain the best performance possible from each employee.

The main objective of this session is to help you work more efficiently and productively.

This course focuses on how to improve your command of top-down communication so that you can communicate effectively with employees on a broad range of work issues and excel as a supervisor.

This course discusses effective training in all its stages, from assessing the needs at your workplace to developing a culture where training is ongoing and seen as an essential part of every job. By the time the session is over, trainees should be able to:

• Assess training needs at your workplace.
• Identify training objectives to meet these needs.
• Understand the elements of adult learning. This will help you train adults effectively.
• Develop effective training sessions that enhance learning through participation.
• And finally, foster or encourage a culture of continued learning.

This course discusses effective training in all its stages, from assessing the needs at your workplace to developing a culture where training is ongoing and seen as an essential part of every job. By the time the session is over, trainees should be able to assess training needs at your workplace, identify training objectives to meet these needs, understand the elements of adult learning in order to best train adults effectively, develop effective training sessions that enhance learning through participation, and foster or encourage a culture of continued learning.

This training session on business ethics for supervisors explores ethical issues that affect your job and your employees. The objective of this training session is to help ensure that as an organization and as individuals we act ethically in all matters related to our business. At the end of the training session trainees will be able to:

• Appreciate the importance of ethical conduct on the job;
• Understand the requirements of the law and company policy;
• Identify ethical problems in the workplace;
• Make ethical decisions; and
• Recognize and carry out ethical responsibilities.

Excel can do almost anything – crunch numbers, create lists, store data, edit budgets, and more. In this basics course we’ll show you how to get started with Excel on a Mac, including using the most popular features. Whether you’re a first-time Excel user, or if you just want to re-learn the fundamentals, this course is for you!

Learn to create the deliverables of a Project Management Plan in Excel with worksheets including Project Charter, Requirements, Issues, Work Breakdown Structure (WBS), Risks, and Stakeholder Communication. When all of the information about your project is inside one workbook, you can answer any question, and you’ll always know where to track a new piece of information.

A new requirement identified? Add it to your Requirements sheet. A new stakeholder? Add them to your Stakeholder Communication sheet. Without any additional project management tools, you can track all of the information you need and use Excel features such as linked fields and conditional formatting to create a professional and effective Project Management Plan.

When you master Excel, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to navigate the Excel interface and access Excel Help.

When you master Excel, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to customize Excel to work with your preferences and to quickly access the commands you use most.

When you master Excel, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to create and save a new workbook and enter data.

When you master Excel, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to use formulas and functions to perform basic calculations in Excel.

When you master Excel, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to insert and remove rows and columns; quickly find, replace, and select data; and use proofing and research tools.

When you master Excel, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to format text and numbers including custom number formats.

When you master Excel, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to improve the appearance of your worksheets with cell formatting like alignment and text wrapping, and also apply Styles and Themes for consistency.

When you master Excel, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to use Conditional Formatting and Comparative Analysis Formatting to easily read and analyze data, as well as access and create templates for predefined formatting.

When you master Excel, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to prepare your worksheets for printing using features like Set Print Area, Page Breaks, and Headers & Footers.

When you master Excel, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to manage multiple worksheets and workbooks and easily view and compare data.

When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to create and use named ranges.
This course is one of 11 30-minute courses. Take the full series and you will have completed our “Bigger Brains Mastering Excel 2019 – Intermediate” course.

When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to create a PivotTable to group and summarize data.
This course is one of 11 30-minute courses. Take the full series and you will have completed our “Bigger Brains Mastering Excel 2019 – Intermediate” course.

When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to apply advanced PivotTable features, create a PivotChart, and filter data using Slicers and Timelines.
This course is one of 11 30-minute courses. Take the full series and you will have completed our “Bigger Brains Mastering Excel 2019 – Intermediate” course.

When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to insert Date and Time functions into spreadsheets.
This course is one of 11 30-minute courses. Take the full series and you will have completed our “Bigger Brains Mastering Excel 2019 – Intermediate” course.

When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to use Logical functions and nest functions in a cell.
This course is one of 11 30-minute courses. Take the full series and you will have completed our “Bigger Brains Mastering Excel 2019 – Intermediate” course.

When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to use Text and Math functions to manipulate text and numbers in cells.
This course is one of 11 30-minute courses. Take the full series and you will have completed our “Bigger Brains Mastering Excel 2019 – Intermediate” course.

When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to sort and filter columns of data in Excel.
This course is one of 11 30-minute courses. Take the full series and you will have completed our “Bigger Brains Mastering Excel 2019 – Intermediate” course.

When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to use Database functions and find Subtotals.

This course is one of 11 30-minute courses. Take the full series and you will have completed our “Bigger Brains Mastering Excel 2019 – Intermediate” course.

When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to create and modify tables, and apply advanced Conditional Formatting to a spreadsheet.
This course is one of 11 30-minute courses. Take the full series and you will have completed our “Bigger Brains Mastering Excel 2019 – Intermediate” course.

When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to create and modify charts.
This course is one of 11 30-minute courses. Take the full series and you will have completed our “Bigger Brains Mastering Excel 2019 – Intermediate” course.

When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to apply advanced charting tools and work with graphics.
This course is one of 11 30-minute courses. Take the full series and you will have completed our “Bigger Brains Mastering Excel 2019 – Intermediate” course.

Crunching numbers is what Microsoft Excel does best – but how do you use those numbers to get the answers you need? This course will show you how to use advanced Excel features to turn massive amounts of data into visual, customizable dashboards. The ability to easily query and display information from your Excel data is a helpful tool for decision making, and this course will demonstrate five advanced Excel features (Forms, Lookup Functions, Charts, PivotTables, and Slicers) which will do just that.

Pivot Tables are the perfect tool to analyze large amounts of data in Excel. Being able to summarize, visualize, and tabulate your data makes PivotTables an important skill for anyone who uses Excel to store and report on data, and in this course Microsoft trainer Kathy Jones will show you how to effectively use the PivotTable tools in Excel 2013 and 2016.

Power Pivot is an Excel add-in you can use to perform powerful data analysis and create sophisticated data models. With Power Pivot, you can mash up large volumes of data from various sources, perform information analysis rapidly, and share insights easily.
In this course we’ll show you everything you need to know in order to install and start using Power Pivot in Excel.

If you’ve mastered Microsoft Excel 2016, you have one of the most practical and valuable skill sets in all of modern business. A spreadsheet guru can work wonders, from organizing lists to creating multi-layered, interactive reports to revealing answers to business-critical questions like ROI, budget allocations, tracking expenditures, and more. This course builds on your existing knowledge of Excel and teaches you how to use links, lookup functions, macros, data tables, and more.

Excel can do almost anything – crunch numbers, create lists, store data, edit budgets, and more. In this basics course we’ll show you how to get started with Excel on a Mac, including using the most popular features. Whether you’re a first-time Excel user, or if you just want to re-learn the fundamentals, this course is for you!

Learn to create the deliverables of a Project Management Plan in Excel with worksheets including Project Charter, Requirements, Issues, Work Breakdown Structure (WBS), Risks, and Stakeholder Communication. When all of the information about your project is inside one workbook, you can answer any question, and you’ll always know where to track a new piece of information.

A new requirement identified? Add it to your Requirements sheet. A new stakeholder? Add them to your Stakeholder Communication sheet. Without any additional project management tools, you can track all of the information you need and use Excel features such as linked fields and conditional formatting to create a professional and effective Project Management Plan.

When you master Excel, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to navigate the Excel interface and access Excel Help.

When you master Excel, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to customize Excel to work with your preferences and to quickly access the commands you use most.

When you master Excel, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to create and save a new workbook and enter data.

When you master Excel, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to use formulas and functions to perform basic calculations in Excel.

When you master Excel, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to insert and remove rows and columns; quickly find, replace, and select data; and use proofing and research tools.

When you master Excel, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to format text and numbers including custom number formats.

When you master Excel, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to improve the appearance of your worksheets with cell formatting like alignment and text wrapping, and also apply Styles and Themes for consistency.

When you master Excel, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to use Conditional Formatting and Comparative Analysis Formatting to easily read and analyze data, as well as access and create templates for predefined formatting.

When you master Excel, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to prepare your worksheets for printing using features like Set Print Area, Page Breaks, and Headers & Footers.

When you master Excel, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to manage multiple worksheets and workbooks and easily view and compare data.

When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to create and use named ranges.
This course is one of 11 30-minute courses. Take the full series and you will have completed our “Bigger Brains Mastering Excel 2019 – Intermediate” course.

When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to create a PivotTable to group and summarize data.
This course is one of 11 30-minute courses. Take the full series and you will have completed our “Bigger Brains Mastering Excel 2019 – Intermediate” course.

When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to apply advanced PivotTable features, create a PivotChart, and filter data using Slicers and Timelines.
This course is one of 11 30-minute courses. Take the full series and you will have completed our “Bigger Brains Mastering Excel 2019 – Intermediate” course.

When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to insert Date and Time functions into spreadsheets.
This course is one of 11 30-minute courses. Take the full series and you will have completed our “Bigger Brains Mastering Excel 2019 – Intermediate” course.

When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to use Logical functions and nest functions in a cell.
This course is one of 11 30-minute courses. Take the full series and you will have completed our “Bigger Brains Mastering Excel 2019 – Intermediate” course.

When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to use Text and Math functions to manipulate text and numbers in cells.
This course is one of 11 30-minute courses. Take the full series and you will have completed our “Bigger Brains Mastering Excel 2019 – Intermediate” course.

When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to sort and filter columns of data in Excel.
This course is one of 11 30-minute courses. Take the full series and you will have completed our “Bigger Brains Mastering Excel 2019 – Intermediate” course.

When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to use Database functions and find Subtotals.

This course is one of 11 30-minute courses. Take the full series and you will have completed our “Bigger Brains Mastering Excel 2019 – Intermediate” course.

When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to create and modify tables, and apply advanced Conditional Formatting to a spreadsheet.
This course is one of 11 30-minute courses. Take the full series and you will have completed our “Bigger Brains Mastering Excel 2019 – Intermediate” course.

When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to create and modify charts.
This course is one of 11 30-minute courses. Take the full series and you will have completed our “Bigger Brains Mastering Excel 2019 – Intermediate” course.

When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to apply advanced charting tools and work with graphics.
This course is one of 11 30-minute courses. Take the full series and you will have completed our “Bigger Brains Mastering Excel 2019 – Intermediate” course.

Crunching numbers is what Microsoft Excel does best – but how do you use those numbers to get the answers you need? This course will show you how to use advanced Excel features to turn massive amounts of data into visual, customizable dashboards. The ability to easily query and display information from your Excel data is a helpful tool for decision making, and this course will demonstrate five advanced Excel features (Forms, Lookup Functions, Charts, PivotTables, and Slicers) which will do just that.

Pivot Tables are the perfect tool to analyze large amounts of data in Excel. Being able to summarize, visualize, and tabulate your data makes PivotTables an important skill for anyone who uses Excel to store and report on data, and in this course Microsoft trainer Kathy Jones will show you how to effectively use the PivotTable tools in Excel 2013 and 2016.

Power Pivot is an Excel add-in you can use to perform powerful data analysis and create sophisticated data models. With Power Pivot, you can mash up large volumes of data from various sources, perform information analysis rapidly, and share insights easily.
In this course we’ll show you everything you need to know in order to install and start using Power Pivot in Excel.

Microsoft Access lets ordinary users develop powerful apps customized for their business needs. The new Access 2013 even lets you build web-based apps which anyone can use. In this course experienced Microsoft Access trainer Peggy Ward will walk you through building your first Microsoft Access desktop or web app, including creating tables, importing external data, using templates, using queries, and implementing forms and reports.

If you learn to use Excel®, you will start to see how useful it is in your life—from formatting your grocery list to calculating complex return on investment (ROI) values. Of course, you may have a rudimentary knowledge of how Excel works, but if you want to learn to get the most of it, – take this course. Let our Microsoft®-Certified Trainers Barbara Evers and Christina Tankersley walk you through everything you’ve ever wanted to know about Microsoft Excel.

If you’ve mastered Microsoft® Excel® 2016, you have one of the most practical and valuable skill sets in all of modern business. A spreadsheet guru can work wonders—from organizing lists, to creating multilayered, interactive reports, to revealing answers to business-critical questions like return on investment (ROI), budget allocations, tracking expenditures, and more. This course is your first step toward getting started with Microsoft Excel.

If you’ve mastered Microsoft Excel 2016, you have one of the most practical and valuable skill sets in all of modern business. A spreadsheet guru can work wonders, from organizing lists to creating multi-layered, interactive reports to revealing answers to business-critical questions like ROI, budget allocations, tracking expenditures, and more. This course builds on your existing knowledge of Excel and teaches you how to use links, lookup functions, macros, data tables, and more.

If you’ve mastered Microsoft Excel 2016, you have one of the most practical and valuable skill sets in all of modern business. A spreadsheet guru can work wonders—from organizing lists; to creating multi-layered, interactive reports; to revealing answers to business critical questions like ROI, budget allocations, tracking expenditures, and more. This course builds on your existing knowledge of Excel basics and teaches you how to manage data, charts, and tables, as well as how to use powerful tools such as PivotTables, Pivot Charts, Slicers, Timelines, and more.

This Microsoft Project course covers the skills a project manager needs in order to manage a project plan created with Microsoft Project 2016. From updated task progress, work, and costs to creating reports, and including advanced topics such as sharing resources and linking project plans, this course covers everything you need to know in order to manage your projects using Microsoft Project.  A related course, Mastering Microsoft Project, Part 1: Creating a Project is recommended as a prerequisite to this course, along with basic project management knowledge and skills.

Office 365 is far more than classic Microsoft Office. Easy, collaborative tools like OneDrive, Groups, Planner, and FindTime combine with traditional Microsoft apps to form a powerful productivity-boosting tool. In this course, we’ll show you how to tap into all the power Office 365 has to offer!  For years there was a disconnect between the world’s most popular desktop suite, Microsoft Office, and the rapid shift to mobile computing. Office 365 effectively bridges the gap, providing the familiar tools
you depend on with a cutting-edge cloud-based environment for sharing and collaboration.

OneNote® is a powerful tool both for managing your own notes or ideas and for collaborating with others. In this course, trainer Christina Tankersley will walk you through everything you need to know to be efficient with Microsoft’s incredibly popular note-taking platform.

OneNote® is a powerful tool both for managing your own notes or ideas and for collaborating with others. In this course, trainer Christina Tankersley will walk you through everything you need to know to be efficient with Microsoft’s incredibly popular note-taking platform.

This course teaches you how to make the leap from being a mere user to being an Outlook® master. From setting up files, folders, message tracking, and flagging, it’s all in this course. This course also covers all exam objectives for the Microsoft Office Specialist 77-423 exam.

Few things have a greater impact on your productivity than the way you employ Outlook. Too many people waste time on unnecessary tasks that could be either managed automatically or handled in a fraction of the time if the Outlook user just knew how to use the proper tools. Learn more by participating in this online training session Mastering Outlook 2016—Advanced.

Few things have a greater impact on your productivity than the way you employ Outlook. Too many people waste time on unnecessary tasks that could be either managed automatically or handled in a fraction of the time if the Outlook user just knew how to use the proper tools. Learn more by participating in this online training course Mastering Outlook 2016—Basic.

Have you seen someone deliver a PowerPoint® presentation that was really well done? Do you remember the difference it made—not only in helping you understand the content but also the way it made you feel about the presenter? This course will show you how to turn lackluster presentations into something that is visually stimulating and works to keep your audience engaged.

Have you seen someone deliver a PowerPoint presentation that was really well done? Do you remember the difference it made, not only in helping you understand the content, but the way it made you feel about the presenter? This Mastering PowerPoint 2016 course will show you how to turn lackluster presentations into something that is visually stimulating and works to keep your audience engaged.

QuickBooks Online brings traditional QuickBooks accounting to a cloud-based solution, and this course will show you everything you need to know to manage your customers, vendors, invoices, bills, checks, and online payments through QuickBooks Online.

Do you feel like you don’t have time to learn how to use some advanced tools and functions in QuickBooks because you have other important work to do—like gathering or inputting data into QuickBooks? If we could show you how to perform in 30 seconds the same thing that normally takes you 10 minutes, would you be interested? This course is loaded with those timesaving lessons that can change the way you think about QuickBooks.

Microsoft® Word: Hands down the most powerful document creation tool on the planet. Used by millions of people each day, very few know how to use it properly. In this comprehensive course produced by Microsoft Certified Trainer Christina Tankersley, we’ll show you everything you need to know to harness the power of Microsoft Word.

Microsoft® Word: Hands down the most powerful document creation tool on the planet. Used by millions of people each day, very few know how to use it properly. In this basics course produced by Microsoft Certified Trainer Christina Tankersley, we’ll show you everything you need to know to start harnessing the power of Microsoft Word.

In olden times, workers would meet up around the watercooler to catch up with each other’s progress and share information. Microsoft Lync® aims to recreate this casual collaboration atmosphere through an array of easy, high-tech features. This course will give you the skills and confidence to use Lync’s communication, collaboration, and sharing features to stay in touch with clients and coworkers and get more done.

Microsoft® Sway lets ordinary users develop powerful apps customized for their business needs. The new Access 2013 even lets you build Web-based apps that anyone can use.

Ready to put away some of those separate apps and combine their features in one convenient place? Teams can be your Wiki, your file system, your calendar, your text and conversation place, your collaboration space! Many businesses are using Microsoft Teams to facilitate communication, collaboration, file sharing, and more. This short course covers everything you need to know in order to start using Microsoft Teams in just the first two lessons (20 minutes). The last three modules cover Teams best practices.

The new Microsoft To-Do app is a simple tool with big benefits. Accessible from your phone, tablet, desktop app or browser, To-Do lets you organize all your tasks into multiple To-Do lists, and use the My Day feature to focus your attention on the most important tasks. You can also share lists with others to collaborate, or integrate with other Microsoft apps like Outlook and Planner. In this course, Microsoft 365 Office expert Chip Reaves tells you why To Do is one of his favorite apps and uncovers all the power and features of Microsoft To Do.

Office 365 is far more than classic Microsoft Office. Easy, collaborative online tools combine with traditional Microsoft apps to form a powerful productivity-boosting tool. In this informative online training course, we’ll show you the basics of everything Office 365 has to offer!

Microsoft® Office has no shortage of ways for groups to work together. From simple spreadsheet sharing to social media tools like Yammer and Delve and collaboration platforms like SharePoint®, Microsoft has provided plenty of tools to help people work as a team. One of the newest tools is also the most powerful: Office 365 Groups. The Groups feature is built into Microsoft Outlook®, the Office 365 Web interface, and its own Groups mobile app.

The new Planner tool in Office 365 is a powerful team management tool, providing features comparable to stand-alone project management apps but without the high price tag. In fact, it’s included free with most Office 365 business plans.

Both OneDrive® (the free, personal version) and OneDrive for Business (the corporate version included in most Office 365 plans) have the same mission: to let you easily access your documents and files from any device, anytime, and securely share them with others.

Sometimes you need a quick way to get to your stuff no matter where you are. Outlook Online, also called the Outlook Web App (OWA), is a convenient and powerful way to access your email, calendar, and contacts from any web browser.

Throughout this course you will learn the main features and benefits of using Outlook Online from Office 365. The interface is very similar if you are using Outlook Online from your company as well.

Knowing how to create a PowerPoint® slide is one thing. Knowing how to create an effective slide is something altogether different! As Roger Courville, author of The Virtual Presenters, says, “PowerPoint doesn’t teach you to do effective slides anymore than Microsoft Word teaches you how to be a good writer.” But this course will! During Power Up PowerPoint, you’ll see and experience how creating effective slides will improve your presentations.

Think you’re a Microsoft® Office expert? Test your knowledge in these 26 short, convenient modules highlighting the most useful aspects from our Word, Excel®, PowerPoint®, and Power-Up PowerPoint courses.

Objectives. You will be able to:

• Discuss the basic use of Document Libraries
• Describe the typical uses for Team Sites and Communication Sites
• Explain the difference between Major Versions and Minor Versions
• Describe the use of Check In, Search, the Recycle Bin, and List Apps in SharePoint

Share Files and Post Information For Your Team with SharePoint Online

SharePoint is the behind-the-scenes backbone of Office 365, but the SharePoint Online app has it’s own benefits.  In this course, IT guru Chip Reaves demonstrates how to use SharePoint Online to create shared resources, including a shared document library, and to create internal websites to share information with your team.

Objectives. You will be able to:

• Describe the function of SharePoint in Office 365
• Discuss the differences between Team Sites and Communication Sites
• Create a SharePoint Site
• Add Pages to a SharePoint Site

Now more than ever, SharePoint is a powerful and user-friendly tool for creating a common place where your team can share documents, collect data, and collaborate. In this course, you’ll quickly learn how to create your own site and invite your team members.

SharePoint expert, Kat Snizaski, walks you step-by-step through creating a parent site and adding subsites for multiple teams. You’ll learn how to create and manage document libraries and custom lists that enable collaboration. You’ll also learn how to assign user permissions and get your team rolling on their new collaboration platform!

Learning Objectives

Now more than ever, SharePoint is a powerful and user-friendly tool for creating a common place where your team can share documents, collect data, and collaborate. In this course, you’ll quickly learn how to create your own site and invite your team members. SharePoint expert, Kat Snizaski, walks you step-by-step through creating a parent site and adding subsites for multiple teams. You’ll learn how to create and manage document libraries and custom lists that enable collaboration. You’ll also learn how to assign user permissions and get your team rolling on their new collaboration platform!

Chat, call, and video-conference with ease using Microsoft’s business communication app! Skype® for Business is an incredibly powerful communications tool, used for everything from simple chat conversations to webinars for 10,0000 people, and it can even replace a business’s phone system.

This course includes eight easy-to-understand modules that show how to take advantage of the new tools that are designed to make Excel® 2013 more accessible to new users and increase the usefulness of savvy users alike. Take this course and you’ll agree: Excel 2013 is destined to change the way people make use of spreadsheets!

Learn how Office 2016 makes it easier than ever to save your work to the Cloud, share and collaborate with others, and produce professional documents. Microsoft® Office 2016 is an evolutionary improvement that refines dozens of features and adds a few new tricks, too.

After years of development and improvements, Microsoft® released PowerPoint® 2013; a new version that’s more powerful and filled with new features and options. This course is perfect for PowerPoint users who want to sharpen their presentation skills.

Collaborating, reviewing, and commenting on documents just became easier. Access to documents, especially considering the hyper-mobile business environment, requires more accessibility options than ever before. Word 2013 is sure to have a significant impact on the way you use your Word processing application.

Microsoft Word 2013 provides major improvements that expand the usefulness of Word for everyday business.

When Microsoft® released Windows 8, they surprised a lot of personal computer (PC) owners. The interface and basic functionality were different from any previous Windows operating system. Windows 10 combines the best features of Windows 8 with a more traditional navigation structure and layout, plus some new modern benefits. Take our Windows 10, Windows 8.1, or Windows 8 courses to learn more about how you can use them most effectively.

If you learn to use Excel®, you will start to see how useful it is in your life—from formatting your grocery list to calculating complex return on investment (ROI) values. Of course, you may have a rudimentary knowledge of how Excel works, but if you want to learn to get the most of it, – take this course. Let our Microsoft®-Certified Trainers Barbara Evers and Christina Tankersley walk you through everything you’ve ever wanted to know about Microsoft Excel.

If you’ve mastered Microsoft® Excel® 2016, you have one of the most practical and valuable skill sets in all of modern business. A spreadsheet guru can work wonders—from organizing lists, to creating multilayered, interactive reports, to revealing answers to business-critical questions like return on investment (ROI), budget allocations, tracking expenditures, and more. This course is your first step toward getting started with Microsoft Excel.

If you’ve mastered Microsoft Excel 2016, you have one of the most practical and valuable skill sets in all of modern business. A spreadsheet guru can work wonders—from organizing lists; to creating multi-layered, interactive reports; to revealing answers to business critical questions like ROI, budget allocations, tracking expenditures, and more. This course builds on your existing knowledge of Excel basics and teaches you how to manage data, charts, and tables, as well as how to use powerful tools such as PivotTables, Pivot Charts, Slicers, Timelines, and more.

This course teaches you how to make the leap from being a mere user to being an Outlook® master. From setting up files, folders, message tracking, and flagging, it’s all in this course. This course also covers all exam objectives for the Microsoft Office Specialist 77-423 exam.

Few things have a greater impact on your productivity than the way you employ Outlook. Too many people waste time on unnecessary tasks that could be either managed automatically or handled in a fraction of the time if the Outlook user just knew how to use the proper tools. Learn more by participating in this online training session Mastering Outlook 2016—Advanced.

Few things have a greater impact on your productivity than the way you employ Outlook. Too many people waste time on unnecessary tasks that could be either managed automatically or handled in a fraction of the time if the Outlook user just knew how to use the proper tools. Learn more by participating in this online training course Mastering Outlook 2016—Basic.

Have you seen someone deliver a PowerPoint® presentation that was really well done? Do you remember the difference it made—not only in helping you understand the content but also the way it made you feel about the presenter? This course will show you how to turn lackluster presentations into something that is visually stimulating and works to keep your audience engaged.

Have you seen someone deliver a PowerPoint presentation that was really well done? Do you remember the difference it made, not only in helping you understand the content, but the way it made you feel about the presenter? This Mastering PowerPoint 2016 course will show you how to turn lackluster presentations into something that is visually stimulating and works to keep your audience engaged.

Microsoft® Word: Hands down the most powerful document creation tool on the planet. Used by millions of people each day, very few know how to use it properly. In this comprehensive course produced by Microsoft Certified Trainer Christina Tankersley, we’ll show you everything you need to know to harness the power of Microsoft Word.

Microsoft® Word: Hands down the most powerful document creation tool on the planet. Used by millions of people each day, very few know how to use it properly. In this basics course produced by Microsoft Certified Trainer Christina Tankersley, we’ll show you everything you need to know to start harnessing the power of Microsoft Word.

When Microsoft® released Windows 8, they surprised a lot of personal computer (PC) owners. The interface and basic functionality were different from any previous Windows operating system. Windows 10 combines the best features of Windows 8 with a more traditional navigation structure and layout, plus some new modern benefits. Take our Windows 10, Windows 8.1, or Windows 8 courses to learn more about how you can use them most effectively.

This course focuses on effective workplace communication. Learning how to communicate up the organizational ladder effectively is critical to maintaining a successful partnership with higher-level management and assisting you in fulfilling your duties as a supervisor.

The main objective of this session is to help you communicate more effectively in the global workplace. By the time the session is over, you should be able to identify differences among people in the global workplace; be respectful and tolerant, and avoid stereotyping; understand requirements for effective communication; recognize how cultural context and other cultural issues affect communication in a global workplace; deal effectively with communication problems; and communicate successfully with everyone. Duration: 37 minutes.

The main objective of this session is to help you communicate better with all generations in your workplace. By the time it’s over, you’ll understand what makes your fellow employees “tick” and be able to identify some of their characteristics; understand and respect your cross-generational coworkers; recognize some bad habits that could be creating conflict; enhance your communication skills on the job; and become familiar with some techniques to help you communicate better.

This course focuses on resolving workplace conflicts. When you know how to resolve workplace conflicts effectively, you can save time and turn potentially destructive situations into positive, productive opportunities for growth and development within your work group. Additionally, when you know how to build consensus among employees, you can enhance motivation and cooperation as well as create an atmosphere in which agreement generally prevails over conflict.

This course is about conflict resolution. We all probably experienced conflict at some times. Conflict is a sharp disagreement. It generally involves the clash of ideas, interests, or personalities. During this session we’re going to show you some basic conflict resolution skills and techniques you can use to manage the conflicts in your workplace more effectively.

At the completion of this module, the participant will be able to:

• Identify common types of workplace conflict
• Tips to handle conflict effectively

The main objective of this session is to teach you how to use delegation as a core tool in managing your project. By the time this session, is over you will be able to recognize the role of delegation in helping a project succeed, learn why delegating is valuable, understand the delegation process, realize the importance of giving and receiving feedback, and understand factors that put delegation at risk of failing.

The main objective of this session is to help you make the best possible decisions on the job. By the time the session is over, you should be able to:

• Recognize the importance of making good decisions on the job;
• Identify the steps in the decision-making process;
• Avoid common decision-making mistakes; and
• Make more effective decisions, even under pressure.

All managers and supervisors must deal with meetings, either as a leader of a meeting or as a participant. The main objective of this session is to help managers and supervisors use meetings effectively to accomplish important goals. By the time this session is over, trainees should be able to:

• Plan meetings to achieve the best results;
• Conduct meetings efficiently; and
• Participate more effectively in other people’s meetings.

All managers and supervisors have an impact on other employees. Garnering input from those employees helps with improving individual skills as well as improves workplace communications and work practices. The main objective of this session is to help your managers and supervisors encourage employee input. By the time this session is over, trainees should be able to:

• Appreciate the benefits of employee input;
• Stimulate employees to develop ideas and suggestions for improvement;
• Use suggestion systems and other strategies for soliciting employee input effectively; and
• Respond positively to employee input and provide appropriate feedback and recognition.

This course focuses on time management. We’re going to suggest ways you can make better use of your valuable time and accomplish more with less effort.  We’ll focus on practical techniques and information that you can start using right away to gain more control over your very busy work schedule.

This session will guide you through a variety of topics that will help you understand the main principles of lean project management. By the time the session is over, you should understand the concepts of eliminating waste, creating value, executing faster, and creating a sense of accomplishment among your project team.

Negotiation is a process of building, maintaining, and improving relationships. It is something you use all the time at your work, whether you realize it or not. For example, you negotiate with your boss so that you can hire an additional employee. You negotiate with other supervisors to coordinate the operation of your departments and work groups. You negotiate many issues with your employees from performance goals to vacation schedules. The main objective of this session is to help managers and supervisors develop and improve negotiation skills. By the time the session is over, trainees should be able to:

• Identify the purpose of negotiation;
• Recognize the importance of having good negotiation skills; and
• Negotiate effectively with a variety of people in the workplace to achieve goals and reach mutually beneficial agreements.

This session will focus on how organizing and planning can help you work smarter, and we’re going to give you the blueprint to more efficient organization and more effective planning.

Planning and organizing are two of the key functions performed by any manager or supervisor. That makes good planning and organizing skills an extremely important asset. During this training session, you’ll learn about how you can become better organized so that you can become more efficient and stop wasting valuable time. You’ll also learn how to develop better plans so that you can achieve goals and be more successful.

This session teaches employees problem-solving techniques. It goes without saying that problem solving is part of any job. Problems can’t be avoided. “Problems” are better looked at as opportunities for improvement. The problem-solving methods covered in this session can help trainees identify and resolve work problems more quickly and effectively, change employee behaviors and attitudes toward problems and, consequently, be more empowered and successful at work.

The main objective of this session is to help you become a highly effective problem solver. Duration: 30 minutes.

The objective of this training session is to learn how to plan a project effectively. At the end of the training session, you will be able to understand the steps involved in effective project planning, understand how to troubleshoot your own project plans to anticipate problems and prevent bottlenecks, and create project strategies that will successfully achieve goals, meet deadlines, and contain costs.

This session will guide you through a variety of topics that will help you understand the concepts of stakeholder analysis and management. By the time the session is over, you should be familiar with the purpose of a stakeholder analysis, how to identify your project’s key stakeholders and important peripheral stakeholders, why you should involve stakeholders and why getting to know them is important, and understanding some different methods for conducting a stakeholder analysis.

The main objective of this session is to prepare you for the demanding task of getting a project under way. By the time the session is over, you will understand the many steps involved in successfully executing a project, how to wind up a project properly, and special situations that can complicate the implementation of a project.

The main objective of this session is to teach you about troubleshooting within project management. In this training module, we will go over what troubleshooting is, what the signs of trouble are and how to avoid them, why troubleshooting is important, and ways to react to different situations to become a more efficient troubleshooter.

The objective of this training session is to learn how to create a budget—and how to stay on it. We will talk about the importance of careful and accurate budgeting in the project planning process, the basic steps involved in budgeting for a project, and the importance of monitoring expenditures during project implementation. By the end of the session, you should be better prepared to deal effectively with problems and bring any project in on budget.

The main objective of this session is to teach you about Project Quality Management and how the process works. In this training module we will go over the Project Quality Management process, why it is important, and how to implement the process.

The main objective of this session is to teach you about project risk management and how to identify and plan for risks. In this training module, we will go over what project risk management is, why it is important and, most importantly, how to identify risks.

Teams can be an extremely effective way to get important work done. Teamwork boosts productivity, improves quality, ensures greater safety, and makes companies more profitable and competitive. That’s why team building is a topic everyone should know something about.

At the completion of this module, the participant will be able to:

• Understand how you can build strong, effective teams in your organization

This training presentation will help you gain control over your time so that you can work more efficiently and productively. At the end of the training session, you will be able to identify and eliminate your time wasters; plan and prioritize effectively; define goals and make time-wise decisions; capitalize on prime and commuting time; avoid procrastination; and handle communications, interruptions, and emergencies effectively.

The main objective of this session is to help you work more efficiently and productively.

Managers play a key role in making a workplace wellness program a success. Managers need to help to motivate staff by setting a good example, providing the tools that staff members need to keep themselves on the right track, communicating your organization’s wellness messages, and helping to educate staff on the latest wellness techniques. This online wellness course for managers will empower key staff on how to embrace a wellness program and show the critical role managers play in the success of the program and the consequent health and wellness of all employees. The benefits to you, the employer, are numerous, from lower healthcare costs to increased employee productivity.

The quantity and quality of the food you eat everyday directly affects your health, energy level, and general well being. You need to eat the right foods, in the right amount, at the right time, to stay healthy and feel good. The information you learn today will help you eat more nutritious meals and snacks, which will help you live longer and give you the energy you need to work and enjoy your leisure activities everyday. Duration: 22 minutes

Back injuries are among the most common workplace injuries that cause lost days away from work. No matter what job you perform, you can injure your back on the job. Fortunately, there are a number of steps you can take to avoid back injuries and the lifetime of pain and medical bills that can come with them. In this training session, you’ll learn what risk factors and hazards expose you to back injuries and what you can do to help keep your back healthy and pain-free.

This session discusses how you might be exposed to bloodborne pathogens (BBP) and infectious diseases, how you can protect yourself from exposure, and how to clean up and properly dispose of blood or bodily fluids. Employees most likely to be exposed include first-aid responders, janitorial and maintenance personnel, and workers assigned to clean up after an industrial accident. Even if your job does not normally expose you to blood or bodily fluids, this session is helpful to raise your awareness of bloodborne pathogens, to understand why you should not come in contact with them, and to understand that it is important to report spills of blood or bodily fluids so that they can be cleaned up safely.

Many people struggle to juggle a full-time job while also caring for young children, aging parents, and other responsibilities on a daily basis. It can feel like there are not enough hours in a day—that there are too many responsibilities at work and at home—and that you can’t complete tasks in either place—many people feel this way. This online employee wellness course helps trainees manage home and work responsibilities, stress, and daily expectations. The benefits to you, the employer, are numerous, from lower healthcare costs to increased employee productivity.

A workplace wellness program needs to be well-focused and well-executed to succeed. This training course goes over the necessary steps to create a successful wellness program designed for the specific health risks and vulnerabilities of your employee population. A well-run wellness program can not only help employees be healthier but it also increases your bottom line by decreasing healthcare costs, decreasing employee time away from work, increasing productivity, and even increasing morale.

In order to do your job well, you have to be well. Your good health is an important part of everything you do—both on the job and off. Today, we’re going to talk about some wellness strategies you can use to help prevent accidents and injuries on the job. We’ll also talk about simple ways to maintain a healthy lifestyle that will assist in avoiding disease and disabilities so that you keep working and keep doing all the things you like to do in your life.

Personal finance is a challenge for many people. Yet, as an employer, you may not be aware of these personal challenges faced by your employees. As a result, employee financial education is a critical component of any corporate wellness program. Financial literacy can be learned and improved. Financial training that leads to employee financial wellness reduces employee stress and health-related problems. This employee financial wellness training online course teaches trainees about financial planning, effective money management, how to budget, and how to live within one’s means. With these key skills, an employee will be healthier with less stress. A healthy employee is a productive employee.

Regular exercise is an excellent way to gain and maintain good health throughout your life. In fact, increasing your physical activity level may be one of the best, and simplest, things you can do for yourself. This session will cover how to make fitness a healthy habit that lasts—and improves—your lifetime.

Despite the proven and well-documented health risks associated with smoking, it continues to be widespread, with new smokers joining the ranks every day. An effective smoking cessation program for employees can result in lower healthcare costs for employees, more productive employees, and improved overall health of employees. An effective smoking cessation program must address the underlying reasons for starting to smoke as well as the myriad challenges of quitting. This online smoking cessation course helps employees understand the health risks of smoking, the benefits of quitting, and how to quit and remain tobacco-free. The benefits to you, the employer, are numerous, from lower healthcare costs to increased employee productivity.

No matter what age you are now or what shape you are currently in, you can make improvements that will extend and improve your life. It’s never too late to make healthy choices. Genetics are only part of longevity. The other part is taking good care of your health. This means that the quality of your life in your senior years depends largely on you and the choices you make today. For example, choices like not smoking; eating healthy, nutritious food; keeping your weight down; and getting enough exercise will help you live a longer life. This course highlights the impact today’s choices have on your future and how to make changes now for a healthier, more productive future. The benefits to an employer in providing this training to employees are numerous, from lower healthcare costs to increased employee productivity.

A lot of Americans have trouble sleeping, and sleeping is very important to maintaining good health. We’ll talk about the problems associated with sleep deprivation, the various sleep disorders that interfere with healthy sleep, and we’ll look at a variety of suggestions for getting a good night’s sleep.

Our hearts are responsible for pumping oxygen- and nutrient-rich blood throughout our bodies. The heart has one of the most important jobs in keeping our bodies alive and healthy. This online heart health training course addresses this most amazing muscle in our body, how it works to keep us alive, and what we can do right now to make sure our hearts are healthy for years to come. Cardiac health can be managed and improved with some simple guidelines. The benefits to you, the employer, are numerous, from lower healthcare costs to increased employee productivity.

This presentation will cover how important it is that families be concerned about health. Preventive care, nutrition, exercise, and other factors play important roles. And especially for children, good health is essential—for them, now is the time when growth happens, some diseases may begin, and health habits are set for life.

Despite reports that the number of work-related musculoskeletal disorders (MSDs) has declined in recent years because of widespread awareness and implementation of effective preventive measures, ergonomics remains a significant workplace safety and health issue. The main objective of this online office ergonomics training course is to cover the topic of office ergonomics from hazards to precautions so that employees can avoid developing work-related MSDs. By the time the session is over, trainees should be able to define ergonomics and MSDs, identify ergonomic risk factors, recognize MSD symptoms, set up a workstation to minimize stress and strain, and perform tasks safely to avoid musculoskeletal injuries and illnesses. The benefits to you, the employer, are numerous, from lower healthcare costs to increased employee productivity.

The main objective of this session is to make you aware of the risks of flu pandemics, the potential problems we could all face should we be hit with a pandemic, and the precautions you would need to take to keep yourself and your family safe. By the time the session is over, you should be able to understand what a pandemic is, recognize the risks, identify flu symptoms, prevent the spread of infection, prepare for and deal with a pandemic at work and at home, and know what to do if you get sick.

A little bit of stress can keep us on our toes and give us the adrenaline we need to get through tough situations. But when stress becomes persistent or excessive, it can create problems—both at work and at home. And even worse—it can take a toll on your physical and mental health. During this session we’ll learn about what causes stress, how much is too much, and lots of things you can do to make it more manageable for you.

Substance abuse on the job threatens the health and safety of employees, customers, clients, and the public, and costs businesses money in workers’ compensation claims, lost productivity, and more.
The main objective of this course is to teach employees the impact of substance abuse in the workplace, how to recognize a substance abuse problem, and what to do about a substance abuse issue.
By the end of the training, you will be able to identify the safety hazards of substance abuse in the workplace, describe the effects of the most commonly abused substances and identify the signs that someone may be under their influence, recognize the business impact of substance abuse, identify and follow the laws and company policies that apply to workplace drug and alcohol use, recognize the signs of a substance abuse problem, and take appropriate action if you or a coworker shows signs of substance abuse.

In this session we will look at substance abuse in the workplace. It has been estimated that 1 in 10 employees in this country’s workforce has a substance abuse problem. The rate is even higher among construction trades and extraction workers. The personal impact of substance abuse on an employee can be devastating. It has a destructive effect on just about every part of a person’s life. A person who has a substance abuse problem may end up losing everything, including family, home, friends, savings, job, and physical and mental health. On the job, the negative fallout of substance abuse includes a steady deterioration of work performance, unreliability, and recklessness that can jeopardize the safety of coworkers, the integrity of the organization’s products and services, and the organization’s reputation. In this session, we’ll examine the scope and cost of substance abuse and discuss your role as a supervisor in helping to manage this difficult and complex problem in a way that helps employees in need and protects coworkers and the organization from the negative impact of substance abuse.

This session is designed to help employees manage their weight successfully and live a healthier life. Obesity is now considered an epidemic. Approximately two-thirds of the adult population is either overweight or obese. And yet, overweight individuals can reduce the risk for some chronic disorders by losing as little as 5 percent to 15 percent of their weight. This course will help trainees understand the risks of being overweight, learn the formula for maintaining a healthy weight, identify simple ways to cut calories, maintain a healthy exercise program, choose a sensible and safe weight loss program; and keep fit for life. The benefits to you, the employer, are numerous, from lower healthcare costs to increased employee productivity.

Good health is perhaps the most important thing in anybody’s life. Without your health, you can’t enjoy the rest of your life and meet the challenges you face every day. Today, we’re going to talk about wellness and how to improve your health and the quality of your life.

A whopping 90 percent of all people in the United States get some kind of headache, with 20 percent seeking professional medical help for their pain. One category of headaches, the migraine, is experienced by an estimated 28 million people. Whether sufferers stay at home or go to work, migraines are a major, largely unrecognized cause of lost workplace productivity. This headache management and prevention online training course addresses different types of headaches, symptoms, medical and alternative treatments and, finally, healthful lifestyle changes that can help avoid the onset of headaches or minimize headache pain. These manageable changes enhance quality of life in general and improve employee productivity. The benefits to you, the employer, are numerous, from lower healthcare costs to increased employee productivity.