The ability to write effectively is a skill everyone needs-no matter what your job. Even if you are called on to write only an occasional message or note, being able to express yourself clearly, accurately, and professionally in writing is an important job skill. Today’s training session is designed to review important writing techniques that can help you make your business communications more effective

In this course, we will learn some effective techniques you can use every day to coach your employees to higher levels of performance, which means greater success for you, your employees, and your department.

This course focuses on the skills required for effective communication on the job. Communication is the process by which people create and share information, and ideas with one another in order to reach mutual understanding and get work done. Effective communication in the workplace is therefore the foundation of positive and cooperative working relationships and productive, successful performance.

This course is about conflict resolution. We all probably experienced conflict at some times. Conflict is a sharp disagreement. It generally involves the clash of ideas, interests, or personalities. During this session we’re going to show you some basic conflict resolution skills and techniques you can use to manage the conflicts in your workplace more effectively.

At the completion of this module, the participant will be able to:

• Identify common types of workplace conflict
• Tips to handle conflict effectively

To work effectively with customers and provide the kind of service that builds long-lasting relationships, customer service representatives need to connect with their customers. The objective of this online customer service training course is to focus on how to connect with customers. At the end of the training session, trainees will be able to understand the importance of connecting with customers, identify effective methods for making good connections, and communicate well to ensure successful interaction with customers.

Without our customers, we wouldn’t be in business, and none of us would have jobs. That’s why it is important for every employee in every department of every workplace to develop a customer-oriented focus and always provide excellent service. The main objective of this online customer service training course is to teach employees ways to improve the service they provide to customers. By the time this course is over, employees should be able to recognize that we all have customers and share responsibility for customer satisfaction, understand what customers expect from them, handle customers’ problems effectively, and help improve overall customer satisfaction.

To exist, every business needs customers. To thrive, businesses need repeat and loyal customers. This means that all supervisors and employees must be able to provide excellent customer care to external customers and to the people within the organization who provide service to customers. The objective of this online customer service training course is to prepare supervisors to train and encourage their employees to provide the highest level of service to all customers. At the end of this training session, supervisors will be able to recognize that all employees have customers, understand what customers expect from their employees, create a customer-oriented focus in their department, train employees to deal effectively with customers’ problems, and improve overall customer satisfaction.

Today we’re going to talk about e-mail best practices. We use e-mail all the time. But do we really use it as efficiently and as effectively as we could? Maybe not. The purpose of this session is to provide you with a lot of useful information about sending and receiving e-mail that you can use to make the most of this important form of business communication.

Effective customer complaint handling is one of the most important aspects of providing excellent customer service. Customers who complain are offering the organization a chance to identify and resolve problems, demonstrate excellent service, and keep loyal customers. The objective of this online customer service training course is to help employees handle customer complaints and difficult customers successfully. At the end of this training course, trainees will be able to view customer complaints as opportunities, identify problems that prompt complaints, handle complaints effectively, and satisfy customers who complain.

To be successful and profitable, any business must keep satisfying their customers so that they keep coming back to do business. Loyal customers are the core of every business. The objective of this online customer loyalty and retention training course is to help customer service representatives understand the importance of customer loyalty and discover ways that they can promote it. At the end of this course, trainees will be able to recognize the value of loyal customers, understand how to build and maintain loyalty, identify and meet customer expectations, and provide superior service that generates loyalty.

This course focuses on time management. We’re going to suggest ways you can make better use of your valuable time and accomplish more with less effort.  We’ll focus on practical techniques and information that you can start using right away to gain more control over your very busy work schedule.

Providing superior customer service means meeting customers’ needs by providing them with the products and services they want or by providing effective solutions to their problems. In order to do that, customer service, customer care, and call center representatives must be able to accurately and completely identify customers’ needs. The objective of this online customer service training course is to help trainees identify and meet customer needs, an important step in creating loyal customers. At the end of this training course, trainees will be able to recognize the importance of correctly identifying customers’ needs; ask the right questions to accurately identify needs; identify and take advantage of cross-selling opportunities; and present products, services, and solutions that meet customers’ needs.

The main objective of this online training course is to suggest ways representatives can maintain a positive attitude to improve the customer experience. At the end of this training session trainees will be able to recognize the value of a positive attitude, understand how to maintain a positive attitude, cooperate with coworkers to create positive experiences for customers, and demonstrate a positive attitude every day on the job.

Everyone likes to feel special. People like to feel that others value them and think they are important. But making customers feel special involves more than just professional, courteous service. When customers enjoy doing business with you, they will return. Learn More

This course focuses on motivating employees to perform at their best. There’s a lot more to motivating employees than just the occasional pat on the back. Successful motivation is a daily activity that requires the use of a combination of techniques and a variety of motivators.

This session teaches employees problem-solving techniques. It goes without saying that problem solving is part of any job. Problems can’t be avoided. “Problems” are better looked at as opportunities for improvement. The problem-solving methods covered in this session can help trainees identify and resolve work problems more quickly and effectively, change employee behaviors and attitudes toward problems and, consequently, be more empowered and successful at work.

A little bit of stress can keep us on our toes and give us the adrenaline we need to get through tough situations. But when stress becomes persistent or excessive, it can create problems—both at work and at home. And even worse—it can take a toll on your physical and mental health. During this session we’ll learn about what causes stress, how much is too much, and lots of things you can do to make it more manageable for you.

Teams can be an extremely effective way to get important work done. Teamwork boosts productivity, improves quality, ensures greater safety, and makes companies more profitable and competitive. That’s why team building is a topic everyone should know something about.

At the completion of this module, the participant will be able to:

• Understand how you can build strong, effective teams in your organization

The main objective of this session is to help you learn about telephone etiquette. By the time the session is over, you should be able to understand why telephone etiquette is important in your job; project a professional image on the phone when you make and receive calls; handle holds, transfers, and voice mail effectively; deal properly with difficult callers; and conclude calls successfully.

Listening effectively to customers plays a powerful role in successful customer service and customer retention. The objective of this online customer service training course is to give customer service and call center representatives the basic skills they need to become good listeners. At the end of this training course, trainees will be able to understand the benefits of active listening; to identify feelings, attitudes, and unspoken needs underlying customers’ words; to overcome listening obstacles; and to use listening skills for outstanding customer care.

This training presentation will help you gain control over your time so that you can work more efficiently and productively. At the end of the training session, you will be able to identify and eliminate your time wasters; plan and prioritize effectively; define goals and make time-wise decisions; capitalize on prime and commuting time; avoid procrastination; and handle communications, interruptions, and emergencies effectively.

Repeat customers are the core of most businesses. Customer service representatives are a key ingredient in turning satisfied customers into repeat customers by the quality of the service they provide. The objective of this online customer service training course is to emphasize the importance of repeat customers and offer ways to build long-lasting relationships with clients. At the end of this course, trainees will be able to define repeat customers, identify what makes them come back, understand their importance, and employ strategies that turn satisfied customers into repeat customers.

Excel can do almost anything – crunch numbers, create lists, store data, edit budgets, and more. In this basics course we’ll show you how to get started with Excel on a Mac, including using the most popular features. Whether you’re a first-time Excel user, or if you just want to re-learn the fundamentals, this course is for you!

Learn to create the deliverables of a Project Management Plan in Excel with worksheets including Project Charter, Requirements, Issues, Work Breakdown Structure (WBS), Risks, and Stakeholder Communication. When all of the information about your project is inside one workbook, you can answer any question, and you’ll always know where to track a new piece of information.

A new requirement identified? Add it to your Requirements sheet. A new stakeholder? Add them to your Stakeholder Communication sheet. Without any additional project management tools, you can track all of the information you need and use Excel features such as linked fields and conditional formatting to create a professional and effective Project Management Plan.

When you master Excel, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to navigate the Excel interface and access Excel Help.

When you master Excel, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to customize Excel to work with your preferences and to quickly access the commands you use most.

When you master Excel, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to create and save a new workbook and enter data.

When you master Excel, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to use formulas and functions to perform basic calculations in Excel.

When you master Excel, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to insert and remove rows and columns; quickly find, replace, and select data; and use proofing and research tools.

When you master Excel, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to format text and numbers including custom number formats.

When you master Excel, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to improve the appearance of your worksheets with cell formatting like alignment and text wrapping, and also apply Styles and Themes for consistency.

When you master Excel, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to use Conditional Formatting and Comparative Analysis Formatting to easily read and analyze data, as well as access and create templates for predefined formatting.

When you master Excel, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to prepare your worksheets for printing using features like Set Print Area, Page Breaks, and Headers & Footers.

When you master Excel, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to manage multiple worksheets and workbooks and easily view and compare data.

When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to create and use named ranges.
This course is one of 11 30-minute courses. Take the full series and you will have completed our “Bigger Brains Mastering Excel 2019 – Intermediate” course.

When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to create a PivotTable to group and summarize data.
This course is one of 11 30-minute courses. Take the full series and you will have completed our “Bigger Brains Mastering Excel 2019 – Intermediate” course.

When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to apply advanced PivotTable features, create a PivotChart, and filter data using Slicers and Timelines.
This course is one of 11 30-minute courses. Take the full series and you will have completed our “Bigger Brains Mastering Excel 2019 – Intermediate” course.

When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to insert Date and Time functions into spreadsheets.
This course is one of 11 30-minute courses. Take the full series and you will have completed our “Bigger Brains Mastering Excel 2019 – Intermediate” course.

When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to use Logical functions and nest functions in a cell.
This course is one of 11 30-minute courses. Take the full series and you will have completed our “Bigger Brains Mastering Excel 2019 – Intermediate” course.

When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to use Text and Math functions to manipulate text and numbers in cells.
This course is one of 11 30-minute courses. Take the full series and you will have completed our “Bigger Brains Mastering Excel 2019 – Intermediate” course.

When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to sort and filter columns of data in Excel.
This course is one of 11 30-minute courses. Take the full series and you will have completed our “Bigger Brains Mastering Excel 2019 – Intermediate” course.

When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to use Database functions and find Subtotals.

This course is one of 11 30-minute courses. Take the full series and you will have completed our “Bigger Brains Mastering Excel 2019 – Intermediate” course.

When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to create and modify tables, and apply advanced Conditional Formatting to a spreadsheet.
This course is one of 11 30-minute courses. Take the full series and you will have completed our “Bigger Brains Mastering Excel 2019 – Intermediate” course.

When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to create and modify charts.
This course is one of 11 30-minute courses. Take the full series and you will have completed our “Bigger Brains Mastering Excel 2019 – Intermediate” course.

When you master Excel 2019 or Excel 365, you have one of the most practical and valuable skillsets in modern business. Our “Excel in 30 Minutes” series can help you get started. By the end of this course, you will be able to apply advanced charting tools and work with graphics.
This course is one of 11 30-minute courses. Take the full series and you will have completed our “Bigger Brains Mastering Excel 2019 – Intermediate” course.

Crunching numbers is what Microsoft Excel does best – but how do you use those numbers to get the answers you need? This course will show you how to use advanced Excel features to turn massive amounts of data into visual, customizable dashboards. The ability to easily query and display information from your Excel data is a helpful tool for decision making, and this course will demonstrate five advanced Excel features (Forms, Lookup Functions, Charts, PivotTables, and Slicers) which will do just that.

Pivot Tables are the perfect tool to analyze large amounts of data in Excel. Being able to summarize, visualize, and tabulate your data makes PivotTables an important skill for anyone who uses Excel to store and report on data, and in this course Microsoft trainer Kathy Jones will show you how to effectively use the PivotTable tools in Excel 2013 and 2016.

Power Pivot is an Excel add-in you can use to perform powerful data analysis and create sophisticated data models. With Power Pivot, you can mash up large volumes of data from various sources, perform information analysis rapidly, and share insights easily.
In this course we’ll show you everything you need to know in order to install and start using Power Pivot in Excel.

Microsoft 365 is far more than classic Microsoft Office. Powerful collaborative tools like OneDrive, Teams, Planner, and Forms combine with traditional Microsoft apps to form a powerful productivity-boosting tool – and in this course we’ll get you started with Microsoft 365 with a short introduction to what it is, how to access it, and how to use Search and Help to find what you need inside Microsoft 365.

When you learn PowerPoint, you have another communication tool at your disposal! Presentations don’t have to be boring with all of the elements PowerPoint allows you including charts, images and graphics, spreadsheets, and appealing layout options. This course will make you an engaging communicator using PowerPoint. The material is aligned with the Level 4 Advanced TOSA Certification.

When you learn PowerPoint, you have another communication tool at your disposal! Presentations don’t have to be boring with all of the elements PowerPoint allows you including charts, images and graphics, spreadsheets, and appealing layout options. This course will get you one step closer to becoming great communicator using PowerPoint. The material is aligned with the Level 2 Basic TOSA Certification.

When you learn PowerPoint, you have another communication tool at your disposal! Presentations don’t have to be boring with all of the elements PowerPoint allows you including charts, images and graphics, spreadsheets, and appealing layout options. This course will get you one step closer to becoming great communicator using PowerPoint. The material is aligned with the Level 1 Beginner TOSA Certification.

When you learn PowerPoint, you have another communication tool at your disposal! Presentations don’t have to be boring with all of the elements PowerPoint allows you including charts, images and graphics, spreadsheets, and appealing layout options. This course will make you a more productive communicator using PowerPoint. The material is aligned with the Level 5 Expert TOSA Certification.

When you learn PowerPoint, you have another communication tool at your disposal! Presentations don’t have to be boring with all of the elements PowerPoint allows you including charts, images and graphics, spreadsheets, and appealing layout options. This course will make you a more productive communicator using PowerPoint. The material is aligned with the Level 3 Productive TOSA Certification.

Microsoft Access lets ordinary users develop powerful apps customized for their business needs. The new Access 2013 even lets you build web-based apps which anyone can use. In this course experienced Microsoft Access trainer Peggy Ward will walk you through building your first Microsoft Access desktop or web app, including creating tables, importing external data, using templates, using queries, and implementing forms and reports.

If you learn to use Excel®, you will start to see how useful it is in your life—from formatting your grocery list to calculating complex return on investment (ROI) values. Of course, you may have a rudimentary knowledge of how Excel works, but if you want to learn to get the most of it, – take this course. Let our Microsoft®-Certified Trainers Barbara Evers and Christina Tankersley walk you through everything you’ve ever wanted to know about Microsoft Excel.

If you’ve mastered Microsoft® Excel® 2016, you have one of the most practical and valuable skill sets in all of modern business. A spreadsheet guru can work wonders—from organizing lists, to creating multilayered, interactive reports, to revealing answers to business-critical questions like return on investment (ROI), budget allocations, tracking expenditures, and more. This course is your first step toward getting started with Microsoft Excel.

If you’ve mastered Microsoft Excel 2016, you have one of the most practical and valuable skill sets in all of modern business. A spreadsheet guru can work wonders, from organizing lists to creating multi-layered, interactive reports to revealing answers to business-critical questions like ROI, budget allocations, tracking expenditures, and more. This course builds on your existing knowledge of Excel and teaches you how to use links, lookup functions, macros, data tables, and more.

If you’ve mastered Microsoft Excel 2016, you have one of the most practical and valuable skill sets in all of modern business. A spreadsheet guru can work wonders—from organizing lists; to creating multi-layered, interactive reports; to revealing answers to business critical questions like ROI, budget allocations, tracking expenditures, and more. This course builds on your existing knowledge of Excel basics and teaches you how to manage data, charts, and tables, as well as how to use powerful tools such as PivotTables, Pivot Charts, Slicers, Timelines, and more.

When you master Excel, you have one of the most practical and valuable skillsets in modern business. You will learn to work wonders with your data—from organizing lists to creating charts and interactive reports. Excel will help you answer critical business questions like ROI, budget allocations, expense tracking, and more. This course is your first step towards becoming an expert at using Excel.

When you master Excel 365, you have one of the most practical and valuable skillsets in modern business. A spreadsheet guru can work wonders—from organizing lists; to creating multi-layered, interactive reports; to answering critical business questions like ROI, budget allocations, expense tracking, and more. Once you have completed this course, there are few things you won’t be able to do with Excel!

When you master Excel, you have one of the most practical and valuable skillsets in modern business. You will learn to work wonders with your data—from organizing lists to creating charts and interactive reports. Excel will help you answer critical business questions like ROI, budget allocations, expense tracking, and more. This course is your first step towards becoming an expert at using Excel.

When you master Excel 365, you have one of the most practical and valuable skillsets in modern business. A spreadsheet guru can work wonders—from organizing lists; to creating multi-layered, interactive reports; to answering critical business questions like ROI, budget allocations, expense tracking, and more. This course builds on your existing Excel knowledge and teaches you how to manage data, charts, and tables, and how to use powerful tools such as Pivot Tables, Pivot Charts, Slicers, Timelines, and more.

This comprehensive course for end-users provides in-depth training for tools such as email, calendars, and OneDrive, plus basic training on all the most popular Microsoft 365 apps including Teams, Planner, Forms, Yammer, Power Apps, and SharePoint.

This Microsoft Project course covers the skills a project manager needs in order to manage a project plan created with Microsoft Project 2016. From updated task progress, work, and costs to creating reports, and including advanced topics such as sharing resources and linking project plans, this course covers everything you need to know in order to manage your projects using Microsoft Project.  A related course, Mastering Microsoft Project, Part 1: Creating a Project is recommended as a prerequisite to this course, along with basic project management knowledge and skills.

The ability for teams to work together productively is perhaps the most important function in any business, and it’s the central focus of the Microsoft Teams application. Learn many of the features available for collaborating such as sharing files, setting up shifts, creating Wikis, and adding apps and connectors.

Office 365 is far more than classic Microsoft Office. Easy, collaborative tools like OneDrive, Groups, Planner, and FindTime combine with traditional Microsoft apps to form a powerful productivity-boosting tool. In this course, we’ll show you how to tap into all the power Office 365 has to offer!  For years there was a disconnect between the world’s most popular desktop suite, Microsoft Office, and the rapid shift to mobile computing. Office 365 effectively bridges the gap, providing the familiar tools
you depend on with a cutting-edge cloud-based environment for sharing and collaboration.

OneNote® is a powerful tool both for managing your own notes or ideas and for collaborating with others. In this course, trainer Christina Tankersley will walk you through everything you need to know to be efficient with Microsoft’s incredibly popular note-taking platform.

OneNote® is a powerful tool both for managing your own notes or ideas and for collaborating with others. In this course, trainer Christina Tankersley will walk you through everything you need to know to be efficient with Microsoft’s incredibly popular note-taking platform.

This course teaches you how to make the leap from being a mere user to being an Outlook® master. From setting up files, folders, message tracking, and flagging, it’s all in this course. This course also covers all exam objectives for the Microsoft Office Specialist 77-423 exam.

Few things have a greater impact on your productivity than the way you employ Outlook. Too many people waste time on unnecessary tasks that could be either managed automatically or handled in a fraction of the time if the Outlook user just knew how to use the proper tools. Learn more by participating in this online training session Mastering Outlook 2016—Advanced.

Few things have a greater impact on your productivity than the way you employ Outlook. Too many people waste time on unnecessary tasks that could be either managed automatically or handled in a fraction of the time if the Outlook user just knew how to use the proper tools. Learn more by participating in this online training course Mastering Outlook 2016—Basic.

Have you seen someone deliver a PowerPoint® presentation that was really well done? Do you remember the difference it made—not only in helping you understand the content but also the way it made you feel about the presenter? This course will show you how to turn lackluster presentations into something that is visually stimulating and works to keep your audience engaged.

Have you seen someone deliver a PowerPoint presentation that was really well done? Do you remember the difference it made, not only in helping you understand the content, but the way it made you feel about the presenter? This Mastering PowerPoint 2016 course will show you how to turn lackluster presentations into something that is visually stimulating and works to keep your audience engaged.

QuickBooks Online brings traditional QuickBooks accounting to a cloud-based solution, and this course will show you everything you need to know to manage your customers, vendors, invoices, bills, checks, and online payments through QuickBooks Online.

Do you feel like you don’t have time to learn how to use some advanced tools and functions in QuickBooks because you have other important work to do—like gathering or inputting data into QuickBooks? If we could show you how to perform in 30 seconds the same thing that normally takes you 10 minutes, would you be interested? This course is loaded with those timesaving lessons that can change the way you think about QuickBooks.

Learning Microsoft Visio is the best way to get you started visualizing your data and information. Visio can help you visually represent work processes, hierarchies, and workflows to make data easier to understand and follow. This makes Visio a great tool for project management, process analysis, and infrastructure documentation. This course gets you started by taking you through the various components that make up a flowchart or process map. It won’t be long before you are creating clean, visually appealing diagrams that are easy to follow and understand.

Microsoft® Word: Hands down the most powerful document creation tool on the planet. Used by millions of people each day, very few know how to use it properly. In this comprehensive course produced by Microsoft Certified Trainer Christina Tankersley, we’ll show you everything you need to know to harness the power of Microsoft Word.

Microsoft® Word: Hands down the most powerful document creation tool on the planet. Used by millions of people each day, very few know how to use it properly. In this basics course produced by Microsoft Certified Trainer Christina Tankersley, we’ll show you everything you need to know to start harnessing the power of Microsoft Word.

Outlook on the Web is just one of the apps Microsoft 365 includes to increase productivity and ease your work life. Access is everywhere and anywhere and tools are included to automate tasks and organize your communications. Learn the basics, then go on to discover all the ways Outlook can keep you focused and your emails at your fingertips.

There are lots of reasons why you might want to share a calendar, an email account, or just an email folder with someone else. Maybe you just want them to see your availability from your personal calendar. Or maybe you would like your assistant to manage your own calendar and accept meeting invites on your behalf. You might need your team to access a shared mailbox that customers can send messages to, or you might want to share the receipts folder in your Outlook with your bookkeeper so they can get the information they need without asking you for it every time.

In addition to email, Outlook on the Web includes powerful tools to keep track of your calendars, your contacts, and your tasks (now called To Do).  This course continues the lessons started in Microsoft 365 Email Essentials, with a focus on the non-email features in Outlook online.

Microsoft 365 is a powerful, business-class communication and collaboration platform, with lots of features to help you work more productively.  In this course we’ll look at the most common tools you’ll want to use in your new job, including email, calendar, OneDrive, Teams, To Do, and the Office apps.

In this course we’ll show how easy it is to use Microsoft Forms to create online forms, surveys, and quizzes, and view the results as they come in. And we’ll look at how those same features can be used to add polls to Microsoft Teams chats or meetings.

In olden times, workers would meet up around the watercooler to catch up with each other’s progress and share information. Microsoft Lync® aims to recreate this casual collaboration atmosphere through an array of easy, high-tech features. This course will give you the skills and confidence to use Lync’s communication, collaboration, and sharing features to stay in touch with clients and coworkers and get more done.

Microsoft® Sway lets ordinary users develop powerful apps customized for their business needs. The new Access 2013 even lets you build Web-based apps that anyone can use.

Ready to put away some of those separate apps and combine their features in one convenient place? Teams can be your Wiki, your file system, your calendar, your text and conversation place, your collaboration space! Many businesses are using Microsoft Teams to facilitate communication, collaboration, file sharing, and more. This short course covers everything you need to know in order to start using Microsoft Teams in just the first two lessons (20 minutes). The last three modules cover Teams best practices.

The new Microsoft To-Do app is a simple tool with big benefits. Accessible from your phone, tablet, desktop app or browser, To-Do lets you organize all your tasks into multiple To-Do lists, and use the My Day feature to focus your attention on the most important tasks. You can also share lists with others to collaborate, or integrate with other Microsoft apps like Outlook and Planner. In this course, Microsoft 365 Office expert Chip Reaves tells you why To Do is one of his favorite apps and uncovers all the power and features of Microsoft To Do.

Office 365 is far more than classic Microsoft Office. Easy, collaborative online tools combine with traditional Microsoft apps to form a powerful productivity-boosting tool. In this informative online training course, we’ll show you the basics of everything Office 365 has to offer!

Microsoft® Office has no shortage of ways for groups to work together. From simple spreadsheet sharing to social media tools like Yammer and Delve and collaboration platforms like SharePoint®, Microsoft has provided plenty of tools to help people work as a team. One of the newest tools is also the most powerful: Office 365 Groups. The Groups feature is built into Microsoft Outlook®, the Office 365 Web interface, and its own Groups mobile app.

The new Planner tool in Office 365 is a powerful team management tool, providing features comparable to stand-alone project management apps but without the high price tag. In fact, it’s included free with most Office 365 business plans.

Both OneDrive® (the free, personal version) and OneDrive for Business (the corporate version included in most Office 365 plans) have the same mission: to let you easily access your documents and files from any device, anytime, and securely share them with others.

Both OneDrive (the free, personal version) and OneDrive for Business (the corporate version included in most Office 365 plans) have the same mission: To allow you easy access to your documents and files from any device, any time, and securely share them with others.   In this “Uniquely Engaging” TM course from Bigger Brains, we’ll look at OneDrive, OneDrive for Business, and SharePoint Document Libraries.

Sometimes you need a quick way to get to your stuff no matter where you are. Outlook Online, also called the Outlook Web App (OWA), is a convenient and powerful way to access your email, calendar, and contacts from any web browser.

Throughout this course you will learn the main features and benefits of using Outlook Online from Office 365. The interface is very similar if you are using Outlook Online from your company as well.

In addition to email, Outlook on the Web includes powerful tools to manage your calendar. Add events and meetings to your calendar, schedule meetings with others, and find available times. In addition, you will learn how to use the powerful new calendar board feature to customize how you see your calendar data.

Email is the backbone of business communication, and Microsoft 365 supercharges your inbox with business-class features.  Using Outlook on the Web (sometimes called Outlook Online or Outlook Web App) is a convenient and powerful way to access your email from any web browser, computer, or mobile device.

Knowing how to create a PowerPoint® slide is one thing. Knowing how to create an effective slide is something altogether different! As Roger Courville, author of The Virtual Presenters, says, “PowerPoint doesn’t teach you to do effective slides anymore than Microsoft Word teaches you how to be a good writer.” But this course will! During Power Up PowerPoint, you’ll see and experience how creating effective slides will improve your presentations.

Outlook is packed with great tools but there a few that can make a tremendous difference in your efficiency. With the automating features, tasks that you do on a regular basis that can take time will become simpler and faster.

Think you’re a Microsoft® Office expert? Test your knowledge in these 26 short, convenient modules highlighting the most useful aspects from our Word, Excel®, PowerPoint®, and Power-Up PowerPoint courses.

Objectives. You will be able to:

• Discuss the basic use of Document Libraries
• Describe the typical uses for Team Sites and Communication Sites
• Explain the difference between Major Versions and Minor Versions
• Describe the use of Check In, Search, the Recycle Bin, and List Apps in SharePoint

Share Files and Post Information For Your Team with SharePoint Online

SharePoint is the behind-the-scenes backbone of Office 365, but the SharePoint Online app has it’s own benefits.  In this course, IT guru Chip Reaves demonstrates how to use SharePoint Online to create shared resources, including a shared document library, and to create internal websites to share information with your team.

Objectives. You will be able to:

• Describe the function of SharePoint in Office 365
• Discuss the differences between Team Sites and Communication Sites
• Create a SharePoint Site
• Add Pages to a SharePoint Site

Now more than ever, SharePoint is a powerful and user-friendly tool for creating a common place where your team can share documents, collect data, and collaborate. In this course, you’ll quickly learn how to create your own site and invite your team members.

SharePoint expert, Kat Snizaski, walks you step-by-step through creating a parent site and adding subsites for multiple teams. You’ll learn how to create and manage document libraries and custom lists that enable collaboration. You’ll also learn how to assign user permissions and get your team rolling on their new collaboration platform!

Learning Objectives

Now more than ever, SharePoint is a powerful and user-friendly tool for creating a common place where your team can share documents, collect data, and collaborate. In this course, you’ll quickly learn how to create your own site and invite your team members. SharePoint expert, Kat Snizaski, walks you step-by-step through creating a parent site and adding subsites for multiple teams. You’ll learn how to create and manage document libraries and custom lists that enable collaboration. You’ll also learn how to assign user permissions and get your team rolling on their new collaboration platform!

Chat, call, and video-conference with ease using Microsoft’s business communication app! Skype® for Business is an incredibly powerful communications tool, used for everything from simple chat conversations to webinars for 10,0000 people, and it can even replace a business’s phone system.

This course includes eight easy-to-understand modules that show how to take advantage of the new tools that are designed to make Excel® 2013 more accessible to new users and increase the usefulness of savvy users alike. Take this course and you’ll agree: Excel 2013 is destined to change the way people make use of spreadsheets!

Learn how Office 2016 makes it easier than ever to save your work to the Cloud, share and collaborate with others, and produce professional documents. Microsoft® Office 2016 is an evolutionary improvement that refines dozens of features and adds a few new tricks, too.

After years of development and improvements, Microsoft® released PowerPoint® 2013; a new version that’s more powerful and filled with new features and options. This course is perfect for PowerPoint users who want to sharpen their presentation skills.

Collaborating, reviewing, and commenting on documents just became easier. Access to documents, especially considering the hyper-mobile business environment, requires more accessibility options than ever before. Word 2013 is sure to have a significant impact on the way you use your Word processing application.

Microsoft Word 2013 provides major improvements that expand the usefulness of Word for everyday business.

When Microsoft® released Windows 8, they surprised a lot of personal computer (PC) owners. The interface and basic functionality were different from any previous Windows operating system. Windows 10 combines the best features of Windows 8 with a more traditional navigation structure and layout, plus some new modern benefits. Take our Windows 10, Windows 8.1, or Windows 8 courses to learn more about how you can use them most effectively.

When you learn PowerPoint, you have another communication tool at your disposal! Presentations don’t have to be boring with all of the elements PowerPoint allows you including charts, images and graphics, spreadsheets, and appealing layout options. This course will make you an engaging communicator using PowerPoint. The material is aligned with the Level 4 Advanced TOSA Certification.

When you learn PowerPoint, you have another communication tool at your disposal! Presentations don’t have to be boring with all of the elements PowerPoint allows you including charts, images and graphics, spreadsheets, and appealing layout options. This course will get you one step closer to becoming great communicator using PowerPoint. The material is aligned with the Level 2 Basic TOSA Certification.

When you learn PowerPoint, you have another communication tool at your disposal! Presentations don’t have to be boring with all of the elements PowerPoint allows you including charts, images and graphics, spreadsheets, and appealing layout options. This course will get you one step closer to becoming great communicator using PowerPoint. The material is aligned with the Level 1 Beginner TOSA Certification.

When you learn PowerPoint, you have another communication tool at your disposal! Presentations don’t have to be boring with all of the elements PowerPoint allows you including charts, images and graphics, spreadsheets, and appealing layout options. This course will make you a more productive communicator using PowerPoint. The material is aligned with the Level 5 Expert TOSA Certification.

When you learn PowerPoint, you have another communication tool at your disposal! Presentations don’t have to be boring with all of the elements PowerPoint allows you including charts, images and graphics, spreadsheets, and appealing layout options. This course will make you a more productive communicator using PowerPoint. The material is aligned with the Level 3 Productive TOSA Certification.

If you learn to use Excel®, you will start to see how useful it is in your life—from formatting your grocery list to calculating complex return on investment (ROI) values. Of course, you may have a rudimentary knowledge of how Excel works, but if you want to learn to get the most of it, – take this course. Let our Microsoft®-Certified Trainers Barbara Evers and Christina Tankersley walk you through everything you’ve ever wanted to know about Microsoft Excel.

If you’ve mastered Microsoft® Excel® 2016, you have one of the most practical and valuable skill sets in all of modern business. A spreadsheet guru can work wonders—from organizing lists, to creating multilayered, interactive reports, to revealing answers to business-critical questions like return on investment (ROI), budget allocations, tracking expenditures, and more. This course is your first step toward getting started with Microsoft Excel.

If you’ve mastered Microsoft Excel 2016, you have one of the most practical and valuable skill sets in all of modern business. A spreadsheet guru can work wonders—from organizing lists; to creating multi-layered, interactive reports; to revealing answers to business critical questions like ROI, budget allocations, tracking expenditures, and more. This course builds on your existing knowledge of Excel basics and teaches you how to manage data, charts, and tables, as well as how to use powerful tools such as PivotTables, Pivot Charts, Slicers, Timelines, and more.

When you master Excel, you have one of the most practical and valuable skillsets in modern business. You will learn to work wonders with your data—from organizing lists to creating charts and interactive reports. Excel will help you answer critical business questions like ROI, budget allocations, expense tracking, and more. This course is your first step towards becoming an expert at using Excel.

When you master Excel 365, you have one of the most practical and valuable skillsets in modern business. A spreadsheet guru can work wonders—from organizing lists; to creating multi-layered, interactive reports; to answering critical business questions like ROI, budget allocations, expense tracking, and more. Once you have completed this course, there are few things you won’t be able to do with Excel!

When you master Excel, you have one of the most practical and valuable skillsets in modern business. You will learn to work wonders with your data—from organizing lists to creating charts and interactive reports. Excel will help you answer critical business questions like ROI, budget allocations, expense tracking, and more. This course is your first step towards becoming an expert at using Excel.

When you master Excel 365, you have one of the most practical and valuable skillsets in modern business. A spreadsheet guru can work wonders—from organizing lists; to creating multi-layered, interactive reports; to answering critical business questions like ROI, budget allocations, expense tracking, and more. This course builds on your existing Excel knowledge and teaches you how to manage data, charts, and tables, and how to use powerful tools such as Pivot Tables, Pivot Charts, Slicers, Timelines, and more.

This course teaches you how to make the leap from being a mere user to being an Outlook® master. From setting up files, folders, message tracking, and flagging, it’s all in this course. This course also covers all exam objectives for the Microsoft Office Specialist 77-423 exam.

Few things have a greater impact on your productivity than the way you employ Outlook. Too many people waste time on unnecessary tasks that could be either managed automatically or handled in a fraction of the time if the Outlook user just knew how to use the proper tools. Learn more by participating in this online training session Mastering Outlook 2016—Advanced.

Few things have a greater impact on your productivity than the way you employ Outlook. Too many people waste time on unnecessary tasks that could be either managed automatically or handled in a fraction of the time if the Outlook user just knew how to use the proper tools. Learn more by participating in this online training course Mastering Outlook 2016—Basic.

Have you seen someone deliver a PowerPoint® presentation that was really well done? Do you remember the difference it made—not only in helping you understand the content but also the way it made you feel about the presenter? This course will show you how to turn lackluster presentations into something that is visually stimulating and works to keep your audience engaged.

Have you seen someone deliver a PowerPoint presentation that was really well done? Do you remember the difference it made, not only in helping you understand the content, but the way it made you feel about the presenter? This Mastering PowerPoint 2016 course will show you how to turn lackluster presentations into something that is visually stimulating and works to keep your audience engaged.

Microsoft® Word: Hands down the most powerful document creation tool on the planet. Used by millions of people each day, very few know how to use it properly. In this comprehensive course produced by Microsoft Certified Trainer Christina Tankersley, we’ll show you everything you need to know to harness the power of Microsoft Word.

Microsoft® Word: Hands down the most powerful document creation tool on the planet. Used by millions of people each day, very few know how to use it properly. In this basics course produced by Microsoft Certified Trainer Christina Tankersley, we’ll show you everything you need to know to start harnessing the power of Microsoft Word.

In addition to email, Outlook on the Web includes powerful tools to manage your calendar. Add events and meetings to your calendar, schedule meetings with others, and find available times. In addition, you will learn how to use the powerful new calendar board feature to customize how you see your calendar data.

Email is the backbone of business communication, and Microsoft 365 supercharges your inbox with business-class features.  Using Outlook on the Web (sometimes called Outlook Online or Outlook Web App) is a convenient and powerful way to access your email from any web browser, computer, or mobile device.

Outlook is packed with great tools but there a few that can make a tremendous difference in your efficiency. With the automating features, tasks that you do on a regular basis that can take time will become simpler and faster.

When Microsoft® released Windows 8, they surprised a lot of personal computer (PC) owners. The interface and basic functionality were different from any previous Windows operating system. Windows 10 combines the best features of Windows 8 with a more traditional navigation structure and layout, plus some new modern benefits. Take our Windows 10, Windows 8.1, or Windows 8 courses to learn more about how you can use them most effectively.

In the film Glengarry Glen Ross, a top salesman,played by actor Alec Baldwin, is sent to a remote office to shake up the salesforce. “ABC—Always be closing,” he tells them. Among other things.

Good advice,but not always so easy to put in practice. The problems come when the sales professional either can’t get over the psychological hump of asking for the sale, can’t drive to a close in a way that benefits the prospect, or fails to close in a way that leads to a long-term, win-win relationship between your organization and your customer.

This course teaches your sales team how to define closing, recognize and respond effectively to buying signals, use trial closes successfully, choose the right closing technique for each sales interaction, make the most of customer interactions that don’t result in a sale, avoid common closing mistakes, and follow up effectively to preserve the sales relationship.

No one likes to be sold. And that defensiveness can discourage even the most seasoned sales professional. That’s where consultative sales comes in. This session explains how to shift from a traditional sales approach to a consultative sales approach. You’ll learn how to define consultative sales, recognize the differences between consultative and traditional sales techniques, use research to fill your pipeline, emotionally connect with your prospect, make cold calls more rewarding, craft effective sales presentations, and maintain a consultative sales relationship for the long haul.

Make the best use of leads and referrals to build your customer base and make more sales. This course helps you and your team identify good sources of leads and referrals, take effective action to gain useful leads and referrals, evaluate leads and referrals astutely, and know when and how to contact referrals to increase sales.

Improve the way you handle sales objections. This course helps users understand why customers object, recognize different types of objections, and handle objections successfully.

Learn the secrets of interviewing and hiring top salespeople. This course explains how to identify the types of salespeople you need, where to find them, and how to get them interested in selling for you. It includes guidance on how to conduct legal interviews, write job descriptions to focus your search, develop questions to identify peak performers, spot unspoken signs before and during interviews, and craft offers to bring the people you want into your organization.

Want to better identify customer needs? By the time the session is over, you’ll understand the difference between needs and wants and how each affects the sale. Plus, you’ll learn how to recognize different types of needs, identify key decisions customers make during the sales process, focus your presentation to gain information about customer needs and wants, ask the right questions to uncover needs and wants, and identify those that are hidden or unmet.

This session explains how to motivate your sales team to success. You’ll learn how to use performance appraisals and goals to motivate, choose the right pay structure, craft incentive programs, identify new ways to recognize your top performers, understand the importance of training, and motivate your staff through communication.

When you qualify prospects correctly, you close more sales and achieve ever higher sales goals. This session explains how to identify the information you need to know about prospects, prepare effectively for qualifying prospects, ask useful qualifying questions, listen effectively when qualifying prospects, understand the consequences of failing to qualify prospects properly and identify key issues in the qualifying process.

Effective sales goals can enhance the success of any salesperson. This course explains the purpose of sales goals and how to plan efficiently to achieve them. You and your team will learn how to set effective goals for sales calls, allocate resources efficiently to maximize goal achievement, and set challenging but appropriate goals to grow your sales career.

Cold calling is one of the sales professional’s toughest tasks. This course helps you master the cold call, develop prospect interest in your product or service, cut to the chase to overcome objections, apply research results, use a script for cold calls, effectively modulate and articulate your voice to achieve better results, handle rejection that comes with cold calling, and follow up successfully.

Features and benefits (FAB)—pretty easy, right? Well, there’s a lot adding sizzle to the steak. This course helps you understand the relationship between features and benefits, identify the differences between features and benefits, and understand how to sell effectively using FAB sales technique.

Everyone has their comfort zone. More established products are easy to sell, and pitching new or unfamiliar products will take a sales professional out of that comfort zone. Yet, after selling base products, new opportunities for profit exist at the next level. Established customers can serve as the perfect proving ground for new products and services. Who’s easier to reach, the new customer or the ones with whom you’ve already cultivated a trusting relationship?

Don’t leave money on the table when you learn how to crosssell and upsell. This course explains the essentials of delivering incremental revenue, including how to recognize why upselling is important, get more value out of existing sales relationships, use incentives, identify upselling strategies, upsell effectively, and understand the risks of upselling.